Manage WFM integrations

NOTE   This is a new feature that is not yet generally available and is on a view-only basis. If you would like early access to this feature, contact your Account Manager.

The Integrations page provides an overview of WFM integrations with external systems, such as Contact Center as a Service platforms (CCaaS), on-premises contact center platforms, human resources management systems, and other import or export systems.

There are three types of integrations, depending on the contact center platform type that you have:

• Real-time

• Historical

• Payroll

On the Integration page, there is an integration health banner that displays a color-coded status:

• Green – The last deployment was successful and the integration is up and running. The deployment status, heartbeat, and activity log are green.

• Red - An exception was detected, even though the heartbeat is green and the deployment status is green.

• Orange – No activity detected, even though the heartbeat is green and the deployment status is green.

• Gray - Integration is disabled or was not deployed.

The following table provides an overview of the status check terms:

Term	Description
Heartbeat	Indicates if a cloud integration is up and running in Calabrio cloud.
Exception	An error occurred in the integration in recent runs.
Inactive	No action was performed by the integration in recent runs.

The following table provides an overview of the status check icons:

Icon	Description
	The integration was not deployed.
	Deployment in progress.
	Deployment was successful.
	Integration is up and running.
	The integration is not running.
	The deployment failed or an error occurred during the integration execution.
	No activity detected.
	The integration is disabled.
	Settings were modified but are not yet deployed.