Connection settings for Ring Central (for QM and Analytics)
The following fields appear if you select Ring Central as the ACD.
| Field | Description |
|---|---|
|
ACD Name |
|
| ACD Name |
The name of your RingCentral Engage ACD. |
| Ring Central Configuration | |
| Account ID | Your subAccountId within RingCentral Engage for the environment you are configuring. This is not your master RingCentral accountid. |
| Client ID | The client ID associated with the master RingCentral account. |
| Client Secret |
The client secret of the master RingCentral account. |
| Username |
The phone number associated with your RingCentral Engage subaccount user. You must include a + symbol, your country code, and your area code. EXAMPLE +19521234567 |
|
Password |
The password of your RingCentral Engage subaccount user. |
|
Extension |
The extension number of your RingCentral Engage subaccount user. |
| Calabrio Configuration | |
| Username |
The login name of your Calabrio ONE user. |
|
Password |
The password of your Calabrio ONE user. |
|
Enable RTE Messaging for Screen Recording |
|
|
Enable RTE Messaging for Screen Recording |
Select this check box to enable Calabrio ONE Smart Desktop for Screen Recording. See Screen Recording for more configuration details. |