Connection settings for Ring Central

NOTE If your organization has New WFM, then New WFM implementations are done in a separate process. A select number of integrated platforms can be configured using the WFM Integrations page (see Manage WFM integrations). If your integrated platform is not listed on the WFM Integrations page, then it requires a project managed by Calabrio Professional Services.

The following fields appear if you select Ring Central as the ACD.

Field	Description
ACD Name
ACD Name	The name of your RingCentral CX ACD.
Ring Central Configuration
Account ID	Your subAccountId within RingCentral CX for the environment you are configuring. This is not your master RingCentral accountid.
Client ID	The client ID associated with the master RingCentral account.
Client Secret	The client secret of the master RingCentral account.
Username	The phone number associated with your RingCentral CX subaccount user. You must include a + symbol, your country code, and your area code. EXAMPLE +19521234567
Password	The password of your RingCentral CX subaccount user.
Extension	The extension number of your RingCentral CX subaccount user.
Calabrio Configuration
Username	The login name of your Calabrio ONE user.
Password	The password of your Calabrio ONE user.
Metadata Mapping
Add Mapping	This section allows you to define which RingCentral CX metadata values are synced with RingCentral CX contacts into Calabrio ONE. The RingCentral CX metadata values are mapped to metadata labels created in Metadata Manager (located at Application Management > QM > QM Configuration > Metadata Manager). Metadata fields must first be created in Metadata Manager in Calabrio ONE (see Manage metadata fields for more information). Follow the Sync RingCentral CX Metadata to Calabrio ONE procedure in the RingCentral Integration Guide to map your Genesys Cloud metadata. After you map your Genesys Cloud metadata it can add a variety of trackable information to a contact in Calabrio ONE. Metadata fields can be found in the Contact Information Details panel on the Interactions page (Interations tab > select a contact). You can view, edit, or delete a metadata field from your system.
Enable RTE Messaging for Screen Recording
Enable RTE Messaging for Screen Recording	Select this check box to enable Calabrio ONE Smart Desktop for Screen Recording. See Screen Recording for more configuration details.