Connection settings for Ring Central (for QM and Analytics)

The following fields appear if you select Ring Central as the ACD.

Field Description

ACD Name

ACD Name

The name of your RingCentral Engage ACD.

Ring Central Configuration
Account ID Your subAccountId within RingCentral Engage for the environment you are configuring. This is not your master RingCentral accountid.
Client ID The client ID associated with the master RingCentral account.
Client Secret

The client secret of the master RingCentral account.

Username

The phone number associated with your RingCentral Engage subaccount user. You must include a + symbol, your country code, and your area code.

EXAMPLE   +19521234567

Password

The password of your RingCentral Engage subaccount user.

Extension

The extension number of your RingCentral Engage subaccount user.
Calabrio Configuration
Username

The login name of your Calabrio ONE user.

Password

The password of your Calabrio ONE user.

Enable RTE Messaging for Screen Recording

Enable RTE Messaging for Screen Recording

Select this check box to enable Calabrio ONE Smart Desktop for Screen Recording. See Screen Recording for more configuration details.