May

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in May 2026.

QM

Cloned contact goals preserving deactivated agent assignments (May 5): We have updated the contact goal cloning behavior to retain deactivated agent assignments. When a goal is cloned, the Goal Admin page displays the correct count of active agents and updates the data object accordingly.

Support for existing root contact feature in the new media player (May 5): We have added support for the existing root contact feature in the new media player. The feature now works as expected within the updated player experience.

Updated Metadata Recording Controls API (May 5): We have updated the behavior of the Metadata Recording Controls API. When using the active_call_only flag, the system now returns a 422 error if no call is active instead of returning a 200 OK response.

Insights

Enabled Transport Layer Security (TLS) for the registry service (May 1): We have enabled Transport Layer Security (TLS) for the Docker container registry. The registry now enforces TLS encryption to secure communication between the Docker daemon and the registry in the on-prem installer.

Resolved issues

This table lists the issues that we fixed in each release in May. The most recent release is first.

May 5 (Build 1363)

Issue	Component	Subcomponent	Issue Description
1061320	QM	Bulk Contact Export	Fixed an issue where the system did not enforce the daily export limit for users using Flo BCE for bulk export. This issue did not affect users using legacy BCE.