January

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in January 2025.

Platform/Suite-Wide

Coming Soon: Bulk User Data Transfer (Available January 28): The new Bulk User Data Transfer feature will soon be available to all customers, replacing the existing Merge Users feature. Upon release, the Merge Users page will be replaced with the new Transfer User Data page. To ensure a smooth transition, we recommend reviewing the Transfer user data for QM and Analytics and About user data transfer for QM and Analytics for detailed information.

Error Validation for Entity ID (January 7): Tenant administrators will now see an error message if "calabriosp" is entered as the Entity ID value in IAM Authentication, indicating that it is not a valid value.

QM

User creation for CCaaS ACDs (January 7): User creation for CCaaS ACDs is now smarter and makes it harder to unintentionally misconfigure users.

WFM

Support for .NET version 8 (January 14): WFM GovSuite is now compatible with .NET version 8.

Reduced restrictions on Shift start time (January 9, v. 2501.8.11): It is now possible for hours belonging to a shift day to start after midnight. This is especially useful when agents on overnight shifts are using Trade Hours to drop the first part of their shift. The remainder of the shift will still belong to the same scheduled date. The shift hours can now start at 6 am the next day.

Resolved issues

This table lists the issues that we fixed in each release in January. The most recent release is first.

January 15 (WFM v. 2501.13.15)

Issue	Component	Subcomponent	Issue Description
933869	WFM	Trade Hours	When an agent had a Saturday day off, the available hours for pickup via Trade Hours did not appear on Saturday. Instead, clicking the pink block of time on Friday displayed both Friday evening and all-day Saturday availability.
937332	WFM	Overtime Requests	Overtime remained visible on the schedule, even though the agent had canceled the shift.
937496	WFM	SSO	When selecting WFM from the main Calabrio ONE page, users were repeatedly redirected and were unable to access WFM.

January 14 (Build 1257)

Issue	Component	Subcomponent	Issue Description
937281	QM	Interactions	The Text Search filter was not producing the expected results for users who had a wide organizational scope.

January 9 (WFM v. 2501.8.11)

Issue	Component	Subcomponent	Issue Description
932285	WFM	Shift Bidding	If an agent was added to a shift bid and later deleted from the People module, the shift bid became deactivated, and the Activate Bid button was greyed out. Additionally, agents were no longer visible under the Agent tab, even after attempting to re-add active agents.
936623	WFM	Trade Hours	"Trade Hours" is ignoring period date restrictions in some cases.
946129	WFM	Meetings	Users could not delete or edit schedules for overnight agents with meetings added past midnight.

January 7 (Build 1254)

Issue	Component	Subcomponent	Issue Description
936415	QM	Storage	The storage issue was resolved for a customer experiencing storage limitations.