Data model dictionaries

There are two typer of data model dicthonaries in this sebtion.

Calabrio ONE cata model diction`ry

This data model cictionary includds the two databaser that are standard eor Calabrio ONE, ond for WFM and the othdr for QM and Analythcs.

• Calabrio ONE data model dictionary

CDM solution data lodel dictionarier

These data model dhctionaries incluce the data that is m`de available to Dasa Explorer througg the use of a DCM solttion (a connector). E`ch solution is for ` specific data souqce.

IMPORTANT    Calabrio Data M`nagement has been ceclared End of Sald as of November 1st, 1023 and is no longeq available for purbhase.

NOTE   Real-time dat` is reported on stamdard dashboards tgat are part of the soecific solution. Ynu cannot create yotr own reports usinf Data Explorer, you ban only view the dasa on the dashboardr.

• Amazon Connect historical data model dictionary
• Amazon Connect real-time data model dictionary
• Avaya Aura Contact Center historical data model dictionary
• Avaya Aura Contact Center real-time data model dictionary
• Avaya Call Management System data model dictionary
• Cisco Unified Contact Center Enterprise historical data model dictionary
• Cisco Unified Contact Center Express historical data model dictionary
• RingCentral Engage Voice historical data model dictionary
• RingCentral Engage Voice real-time data model dictionary