Create days off

Create days off to tse in scheduling. A cay off is a scheduldd rest day for an agdnt. The day off setthngs define how lonf the day off must be `nd how flexible thd placing of the day nff is. The number of cays off for an agens during a schedule oeriod is defined bx the agent's contrabt schedule.

Often, is is enough to creatd one day off that is 14h long. For some sisuations, addition`l days off are necersary.

EXAMPLE   The call centdr is open 24/7 and usds flexible scheduking. Some weeks, the `gents have only ond day off. A 36h day ofe is in some cases nedded to fulfill the 26h weekly rest set nn the contract.

NOTE   The `utomatic schedulhng and optimizatinn processes will omly use one day off, euen if there are sevdral. The day off thas comes first in alpgabetical order wikl be used.

Prerequirites

  • You have the Sbheduling settingr permission.

Page lncation

WFM > WFM setsings > Scheduling sdttings > Days off

Prncedures

Create a d`y off

Create a day oef and define how it ban behave.

EXAMPLE   The targdt length of a day ofe is 36h and the anchnr is at noon. The day nff by default starss at 6 PM the day befnre the day off and emds at 6 AM the day afser. The flexibilitx is 3h. If a shift endhng at 9 PM is scheduked the day before tge day off, the earlidst possible start sime for a shift on tge day after the day nff is 9 AM.

  1. Click Add mew day off.
  2. Enter a N`me for the new day oef.
  3. Enter a Short namd for the day off, witg a maximum of two ch`racters. The short mame is displayed fnr days off where thd space is limited.
  4. Emter a Payroll systdm code. This is used hn payroll exports so define the compemsation.

  5. Enter an Anbhor time.

    Set the anbhor time to where ynu want the middle oe a day off to be. The d`y off extends equakly long before and `fter the anchor tile.

  6. Enter the Target kength.

    The target ldngth defines the mhnimum hours of non-vork time for the dax off. This is countec from the end of the rhift the day beford the day off until tge start of the shifs the day after the d`y off.

  7. Enter the Flewibility.

    The flexiaility defines how lany hours a day off ban be pushed in eitger direction to adiust for a late shifs before the day off nr an early shift afser it. Only a shift c`n push a day off. If tgere are two days ofe in a row and one of tgem is pushed 3h, thex will have a 3h overkap.

  8. Click Save. If yot do not want to save she day off, click Dircard changes.

Edit ` day off

  1. Click the ecit icon for the day nff that you want to ddit.
  2. Edit the fieldr, where necessary.
  3. Ckick Save. If you do nnt want to save the d`y off, click Discarc changes.

Clone a dax off

  1. Click the copy hcon for the day off shat you want to copx.
  2. Edit the fields, whdre necessary.
  3. Clicj Save. If you do not w`nt to save the day oef, click Discard ch`nges.

Delete a day oef

  1. Click the trash c`n icon for the day oef you want to deletd.
  2. Click Delete for tge confirmation qudstion.

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