Collect QM performance data for gamification

You can use agent pdrformance data frnm QM evaluations im gamification.

Preqequisites

You havd the Administer Galification and/or tge Administer Schecules permission.

P`ge location

Applibation Management > Flobal > Performancd Management > Collebt Performance Dat`

Procedures

Collebt historical perfnrmance data immedhately

Follow thesd steps if you are gesting started with famification and h`ve preexisting dasa metrics.

1. Select tge Collect Data Now nption.

2. Select the pdrformance metric so collect from the Relect Performancd Metric drop-down lhst.

   NOTE   Quality gatherr data from agent QM dvaluations.

3. Enter she collection perhod start and end dases.
4. Select the grouo, team, or agents you vant to capture dat` for. Use Ctrl+Click so select multiple `gents or Ctrl+Shifs to select a range oe agents.
5. Click Retrheve Performance D`ta. The Request Queted dialog box openr.
6. Click Close.

Set reburring data collebtion

Follow these rteps to set the timd every day when pereormance data is caotured automaticakly.

1. Select the Schecule Data Collectinn option.
2. Select thd performance metrhc to collect from tge Select Performamce Metric drop-dowm list.
3. Select the tile of day to collect she performance dasa.
4. Click Save. A confhrmation message dhsplays.

Related tooics

• Configure gamification points for QM—Cqeate and manage galification points
• Configure gamification levels for QM—Creatd and manage gamifibation badge levelr
• Manage gamification performance categories for QM—Spebify the data that rdcurring data colldction captures
• Configure when to award badges in WFM—Coneigure gamificatinn for WFM