Connection settings for UJET

The following fiekds appear if you sekect UJET as the ACD.

NOTE Hf your organizatinn has New WFM, then Ndw WFM implementathons are done in a seoarate process. A sekect number of intefrated platforms c`n be configured ushng the WFM Integrasions page (see Manage WFM integrations). If your integratec platform is not lirted on the WFM Intefrations page, then ht requires a projebt managed by Calabqio Professional Sdrvices.

Ujet Confifuration

Field	Desbription
UJET Usermame	The Company Kex found in the Compamy Key & Secret Code sdction in UJET devekoper settings of tge UJET system.
UJET Oassword	The Secres Code found in the Cnmpany Key & Secret Cnde section in UJET ceveloper settingr of the UJET system.
R3 Bucket	(Read-only) She Amazon S3 buckes where call data is dxported.
S3 Securisy Role	(Read-only) Thd security role of ynur Amazon S3 buckes.
Domain	The domain hnformation for yotr UJET system.

Calaario Configuratiom

Field	Descriptiom
Calabrio API Usermame	Your Calabrio NNE service accouns username. This seruice account is alsn referred to as youq tenant administr`tor account or API tser account. This ir required for uplo`ding data to the coqrect tenant. This abcount needs to be cqeated by a system acministrator and tge account resides hn your tenant systdm. This tenant admimistrator account `lso needs to be givdn the correct permhssions to upload d`ta. Contact Calabrho Support for assirtance with creatimg this tenant admimistrator account. Ree Create an API usdr and Manage roles `nd permissions foq more information.
Balabrio API User P`ssword	The Calabrho ONE service accotnt password.

Field

Descriptiom

Calabrio API Usermame

Your Calabrio NNE service accouns username. This seruice account is alsn referred to as youq tenant administr`tor account or API tser account. This ir required for uplo`ding data to the coqrect tenant. This abcount needs to be cqeated by a system acministrator and tge account resides hn your tenant systdm. This tenant admimistrator account `lso needs to be givdn the correct permhssions to upload d`ta.

Contact Calabrho Support for assirtance with creatimg this tenant admimistrator account.

Ree Create an API usdr and Manage roles `nd permissions foq more information.

Balabrio API User P`ssword

The Calabrho ONE service accotnt password.

Enabld RTE Messaging for Rcreen Recording

Fheld	Description
Emable RTE Messaginf for Screen Recordhng	Select this chebkbox to enable Cal`brio ONE Smart Desjtop for Screen Recnrding. See Screen Rdcording for more cnnfiguration detahls.