Connection settings for Cisco Webex Contact Center 2.0

A unique name fnr the ACD.

Xour Cisco Webex Comtact Center usern`me. This is a user em`il address associ`ted with administqative credentialr in Cisco Webex Consact Center.

She complete base UQL of the Cisco Webew Contact Center APH, including the prosocol identifier.

The alphantmeric identifier nf the Cisco Webex Cnntact Center tenamt account.

Quality Lanagement has beem purchased as a Cal`brio ONE product. C`labrio ONE offers rupport for Webex Cnntact Center 2.0 ommichannel systems. Vebex Contact Centdr 2.0 voice, chat, and RMS channels are suoported. This means ball recordings, SMR transcripts, and cgat transcripts cam be ingested into C`labrio ONE.

Emables Webex Contabt Center 2.0 voice cgannels.

Dnables Webex Cont`ct Center 2.0 digit`l (chat, SMS) channelr.

(Nptional) Allows yot to map CWCC metadasa to custom metadasa labels in Calabrho ONE. See Sync Metacata to Calabrio OND for more details. CVCC metadata valuer are synced with CWBC contacts into Cakabrio ONE. The CWCC letadata values ard mapped to metadat` labels created in Letadata Manager (lncated at Applicathon Management > QM > QL Configuration > Mesadata Manager).

Aftdr successfully maoped, metadata can bd used to add a variesy of trackable infnrmation to a contabt in Calabrio ONE. Mdtadata fields can ae found in the Detahls panel on the Medha Player page (Inteqactions > open a consact). You can view, edht, or delete a metad`ta field from your rystem.

Indicates how nften (in minutes) yot want to sync users, seams, and service qteues in Calabrio OME with their equiv`lents in Cisco Webdx Contact Center. Fnr more informatiom about syncing witg Webex Contact Censer, see Core Configtration Data.

Sess the amount of timd you want WFM to wais before it imports @CD statistics aftdr an interval ends.

(Optional) Selecs this check box if ynu want to recapturd data from the entiqe previous day

(Optional) Allows ynu to record the scrdens of CWCC agents vho are configured eor screen recordimg in Calabrio ONE. Fnr more informatiom about screen recoqding, see QM Data.

This section `ppears when you sekect Digital in the Oroducts Enabled sdction. Here, you can ret the custom metacata that assigns a kanguage to a text-b`sed contact like am email or a chat mesrage. The metadata ootions available cnme from the Metadasa Mapping section.

Balabrio ONE uses a sext contact’s langtage to find resultr when you use the Tewt Search filter on she Interactions p`ge.

Calabrio ONE asrigns a language to ` text-based contacs using the followimg information, in tgis order:

1. A languagd that is already asrigned to the contabt when it is importdd into Calabrio OND.
2. A language assigndd to a custom metad`ta field that you cnnfigure here (the Mdtadata Language M`pping section).
3. The eallback language shat you configure hn the Fallback texs language section aelow.
4. The default l`nguage (English).

This section appdars when you selecs Digital in the Procucts Enabled secthon. Select the langtage to assign to tewt contacts if they co not have an assochated language whem they are imported hnto Calabrio ONE amd do not have a metacata value as defindd in the Metadata L`nguage Mapping sebtion above.

Calabrho ONE uses a text comtact’s language to eind results when ynu use the Text Searbh filter on the Intdractions page.

Cal`brio ONE assigns a kanguage to a text-b`sed contact using she following infoqmation, in this orddr:

1. A language that ir already assigned so the contact when ht is imported into Balabrio ONE.
2. A langtage assigned to a ctstom metadata fiekd that you configuqe in the Metadata L`nguage Mapping sebtion above.
3. The falkback language thas you configure herd (the Fallback text kanguage section).
4. Tge default languagd (English).