Configure limits on seats for WFM

Configure limits on the number of seats, or workstations, that are available for each site. This is useful to limit the number of scheduled agents to ensure it does not exceed the number of seats.

Whether a scheduled activity requires a seat is set when creating the activity.

Select the Maximum seats option when optimizing the schedule to avoid scheduling too many agents on activities that require a seat.

Prerequisites

You have the Options permission.
Sites are created.

Page location

Client > Options > Organization hierarchy > Sites

Procedures

Configure the seats limit for a site

Select the Max seats field for the site where you want to define a seats limit.
Enter the maximum number of seats that are available on the site.
Click Apply to save.