Present a custom message to MyTime app users

Present a custom message to agents who are about to download the MyTime mobile app. This is useful for example when there are legal considerations, such as to inform agents that there is no requirement for them to use the app, or that they will not be paid extra when they use the app.

The custom message is shown on the MyTime app guide page, which is used by agents when they download and configure the app. See Download and set up the MyTime app for more information.

Prerequisites

  • You have the Super Administrator role.

Page location

WFM > WFM settings > App guide message

Procedures

Set a custom message

  1. Enter a heading for the message in the Title field.

  2. Enter the Message.

    NOTE   Both a title and a message must be added to make the information visible to agents.

  3. Click Save.

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