Manage absence request settings

You can configure the absence request settings to automatically deny a part day absence request for a day that does not have a schedule. The setting is disabled by default. You can also hide the Full-Day Absence Request check box from agents who are submitting absence requests in MyTime.

Prerequisites

You have the Web > WFM settings

Page location

WFM > WFM settings > Absence request settings

Procedures

Enable or disable the validation rules for a part day absence request with no schedule

NOTE If this setting is toggled off, part day absence requests on non-scheduled days will be approved without any validation of the agents' personal account, intraday staffing, or budget allowance. If this setting is toggled on, part day absence requests will be denied when a schedule does not yet exist. Part-day absence requests for days with an existing schedule will follow the standard absence-request validation process.

Toggle the validation rule slider on or off for Deny part day absence when no schedule.

Click Save.

Show or hide the full-day absence request check box

NOTE If this setting is toggled on, agents will not see the Full day check box when submitting absences requests in MyTime. It will apply to any absences that has been made available for requests. Agents will still be able to set a start and end time that covers their full shift.

Toggle the slider on or off for Hide full-day absence request.

Click Save.