Absence Time per Agent report

This feature is available to Calabrio GovSuite users.

This report shows contract time, paid time and work time per agent for all scheduled absence time. You can drill down to summaries per agent, absence type, and date. The report shows if the scheduled absence is a part-day or full-day absence.

The report answers questions like:

  • How many hours of sick time did Ashley have last month?
  • How many hours of vacation did Robert have last week?

The data in this report is presented on the shift start date. For example, an absence that starts on Monday at 10:00 PM and ends on Tuesday at 6:00 AM is shown in the Monday report.

The data is always shown in the agents' local time zones.

Use the Not defined option in the team and agent selection to show logged data which is not connected to any agent and team.

Page location

WFM > Reports > Absence time per agent

Fields in this report

Field Description
Contract time

All time scheduled on absences set as contract time. Absences scheduled on top of overtime are excluded.

Paid time

All time scheduled on absences set as paid time. Absences scheduled on top of overtime are excluded.

Work time

All time scheduled on absences set as work time. Absences scheduled on top of overtime are excluded.

Part of day

The number of part-day absences scheduled. Absences scheduled on top of overtime are included.

Full day

The number of full-day absences scheduled. Absences scheduled on top of overtime are included.

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