Check readiness for transition from Calabrio Teleopti WFM to New Calabrio WFM

You can run a transition readiness process that verifies if all of your user details are correct for your user transition from Calabrio Teleopti WFM to New Calabrio WFM, so that your users can still log in after the transition.

NOTE   This feature is not enabled by default and is only available as part of a transition from Calabrio Teleopti WFM to New WFM.

Prerequisites

  • You have the People permission.

Page location

Client > People

Web > People

Procedures

Check transition readiness

  1. In the WFM client, open a team.

  2. Ensure that there is an email address in the Appl. logon name field or the Log on field.

  3. In the WFM web tools, in the People tool, click Check for transition readiness.

  4. In the Validate Transition Readiness window, select option 1 or option 2 and then enter one or more domain names.

  5. Click Run. All errors appear in the results in a spreadsheet. For Option 1, ensure that there is an email address in the Appl. logon name column. For option 2, ensure that there is an email address in the Log on column. If you use both options in your organization, you must check both columns for errors.

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