Connection settings for generic ACDs
You can add one or more generic ACDs. Adding a generic ACD automatically creates an ACD Server ID, which is used as the source of historical data in a CSV file that is imported (see the Calabrio ONE Data Import Reference Guide for more information).
NOTE The ACD Server ID is not visible until you leave and then reopen the page.
NOTE If your organization has New WFM, then New WFM implementations are done in a separate process. A select number of integrated platforms can be configured using the WFM Integrations page (see Manage WFM integrations). If your integrated platform is not listed on the WFM Integrations page, then it requires a project managed by