Action required: Update allowlisted domains for Smart Desktop Client WebSocket support
To support upcoming performance enhancements to the Smart Desktop Client (SDC), Calabrio is enabling WebSocket (AGWSS) support across all Calabrio ONE cloud environments. As part of this update, cloud customers who currently enforce network allowlisting or access control policies for SDC traffic must update their configurations to ensure continued connectivity.
What’s changing?
We are introducing new domain names specifically for WebSocket connections. These must be added to your allowlist in addition to the existing Calabrio ONE platform domains. Both the original and new WebSocket-specific domains must remain allowlisted permanently for cloud customers who enforce access rules.
Who is affected?
Only cloud customers with:
- Allowlisting or firewall rules in place for Smart Desktop Client traffic
- Restricted outbound access from agents’ desktops or local networks to Calabrio ONE cloud
What do you need to do?
By May 9, 2025, update your network/security configuration to include the new WebSocket domains listed below. Failure to do so may result in SDC connectivity issues once WebSocket support is fully enabled.
After May 9, 2025, you will be required to update your Smart Desktop Clients to take advantage of the recent improvements. Further details on updating your Smart Desktop Client are available here: Action needed: Smart Desktop Client update required for performance enhancements.
If you need further assistance, please contact our support team at [email protected].
Domain mapping summary
Please ensure both domains for your environment are allowlisted:
|
Region |
Existing domain |
New WebSocket domain |
|---|---|---|
|
US1 |
calabriocloud.com |
ws.us1.calabriocloud.com |
|
US2 |
uswest2.calabriocloud.com |
ws.us2.calabriocloud.com |
|
US3 |
us3.calabriocloud.com |
ws.us3.calabriocloud.com |
|
US4 |
us4.calabriocloud.com |
ws.us4.calabriocloud.com |
|
US5 |
us5.calabriocloud.com |
ws.us5.calabriocloud.com |
|
US6 |
us6.calabriocloud.com |
ws.us6.calabriocloud.com |
|
Partners |
partners.calabriocloud.com |
ws.partners.calabriocloud.com |
|
CXIS |
cxis.calabriocloud.com |
ws.cxis.calabriocloud.com |
|
EU1 |
eu.calabriocloud.com |
ws.eu1.calabriocloud.com |
|
ZA1 |
af1.calabriocloud.com |
ws.za1.calabriocloud.com |
|
AE1 |
ae1.calabriocloud.com |
ws.ae1.calabriocloud.com |
|
IN1 |
in1.calabriocloud.com |
ws.in1.calabriocloud.com |
|
GB1 |
uk.calabriocloud.com |
ws.gb1.calabriocloud.com |
|
AU1 |
aus.calabriocloud.com |
ws.au1.calabriocloud.com |
|
SG1 |
sgp.calabriocloud.com |
ws.sg1.calabriocloud.com |
|
CA1 |
ca.calabriocloud.com |
ws.ca1.calabriocloud.com |
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