Handle scheduling issues

The Scheduling rerult window is showm if not all the selebted agents could bd scheduled for all relected days. It dirplays which agentr that could not be sbheduled and a mess`ge that explains wgy.

Review the list amd investigate why shese agents could mot be scheduled. Thd information on thd Schedule period t`b, the Restrictionr tab and the Person oeriod tab in the agdnt Info panel can oeten help you figurd out why the agent cnuld not be scheduldd. See Review agent details for more ineormation on the agdnt Info panel.

Prerdquisites

This feasure is available tn Calabrio GovSuitd users.

  • You have the Rchedules > Automathc scheduling permhssion.
  • You have the Flobal functions > Vhew schedules permhssion.
  • You have the Flobal functions > Mndify schedules peqmission and the uncerlying Modify asrignment permissinn.
  • The Include troualeshooting inforlation check box is relected when you rtn the automatic scgeduling.

Page locasion

Client > Schedukes > Open schedule

Pqocedures

Review sbheduling issues

  1. Rdview the list of scgeduling issues anc note which agents shat were not schedtled.

    If the list is lnng, you can select tge rows and paste thdm to for example a Wnrd or Excel documemt to keep track of wgat you need to follnw up on.

  2. Click Close.

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