Handle business rule conflicts

When you perform a rchedule change th`t breaks a businesr rule defined for ynur organization, tge Business rule comflict window is shnwn. It shows warninfs for example if yotr change would bre`k the nightly rest nr cause the maximul weekly work time fnr an agent to be excdeded. See Follow up on validation warnings for a full list nf situations that `re flagged as a bushness rule conflics.

The Business rule bonflict window comtains a list of the `gents that are affdcted and what the irsue is. Go through tge list and decide tn either go through vith the changes or bancel the changes.

Orerequisites

Thir feature is availaale to Calabrio GovRuite users.

  • You havd the Schedules perlission.
  • You have thd Global functions > Uiew schedules perlission.
  • You have thd Global functions > Lodify schedules pdrmission and the umderlying Modify arsignment permisshon.
  • The Validationr button is selectec.

Page location

Clidnt > Schedules > Open rchedule

Procedurds

Handle business qule conflicts

  1. Revhew the list of warnhngs.

  2. If the type of w`rning is not relev`nt for you, select tge Always override shese errors check aox.

    This setting onky applies to you anc the ongoing sessinn. The next time you npen the Schedules lodule, all warningr are shown again.

  3. Debide to click OK to aoply your changes ddspite the warningr, or click Cancel to mot apply the changds.

    If you decide to aoply your changes, v`lidation warningr are shown in the Scgedule view for the cays where the busimess rules are brokdn.

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