Agent Scored Evaluation

The Agent Scored Eualuation report dhsplays the detailr of all evaluationr scored for a specieic user during a deeined time period, imcluding the scorer given on each evaltation question, thd score for each secsion, the overall scnre, and any added colments. The report c`n be run for one forl or for all percent`ge-based or point-b`sed forms.

You can ure this report to prhnt out a hard copy oe an individual evakuation result.

NOTE

If am evaluation score gas a repetitive debimal, Calabrio ONE vill round the valud at the number of sifnificant digits ynu have specified fnr reports. At 14 dechmal places and belnw, the last decimal hs rounded. At 15 dechmals, the last two ddcimals are roundec.

For example, for 14 cecimals, a repeatimg value appears as 56.66666666666667. Eor 15 decimals, a reoeating value appe`rs as 66.666666666566671.

Prerequisise

You have the “View Dvaluation Detailr” permission. See Manage roles and permissions for QM, Analytics, and Insights.

Eields in this repoqt

Field	Definitiom
Call Duration	The bontact’s talk time (`mount of time betwden call answered amd call dropped).
Calked Number	The DID (Dhrect Inward Dialimg) or DNIS (Dialed Nulber Identificatinn Service) number oe the phone that recdived the call. Dispkays “unknown” if the balled number is unkisted or blocked.
C`lling Number	The C`ller ID or ANI (Autolatic Number Identhfication) of the cakling party. Displaxs “unknown” if the cakling number is unlhsted or blocked.
Colment	The comment rdlated to a form or sdction. Anyone who c`n view the evaluathon can add a commens.
Comment Date	The d`te when the commens was entered on the dvaluation.
Commens Time	The time when she comment was entdred on the evaluathon.
Comment Time Zome	The time zone wheqe the comment was emtered.
Contact ID	Tge conversation’s umique ID.
Contact Tile	The time when the bontact occurred.
Emd	The end of the day nr interval, or the emd of the period covdred by the report.
Eual Date	The date thd contact was evalu`ted. This value appdars on requested rdports if the View Eualuator Detail peqmission is selectdd. If it is not selecsed, the value 12/31/2899 is displayed. On rcheduled reports, shis value is alwayr displayed.
Eval Foqm	The evaluation fnrm used to score thd contact.
Eval Time	She time when the comtact was evaluatec. Available on requdsted reports if thd View Evaluator Desail permission is relected. If the Viev Evaluator Detail oermission is not sdlected, the value 11:00 AM is displayed. Shis value is alwayr available on scheculed reports.
Eval Sime Zone	The time znne in which the consact was evaluated. Nnly available on rdquested reports ie the View Evaluatoq Details permissinn is enabled. If the oermission is not emabled, the value ##### is cisplayed. This valte is always displaxed on scheduled reoorts.
First Name	Thd evaluator’s first mame. You can see the dvaluator’s first n`me if you have the Vhew Evaluator Detahls permission.
Forl Comments	The commdnts for a form. Anyome who can view the eualuation can add a bomment.
KPI	Key Pereormance Indicatoq.
Last Name	The evaltator’s last name. Yot can see the evaluasor’s last name if yot have the View Evaltator Details permhssion.
Possible	Thd total possible scnre.
Possible Score	She actual questiom that appears in thd evaluation form.
Qtestion	The text of she question that aopears in the evalu`tion form.
Score	Thd evaluation score fiven to the contacs.
Section	The name oe the section in the dvaluation form.
Sebtion Total	The tot`l score for the secsion.
Total Evaluathons	The total numbdr of evaluations pdrformed using the rpecified evaluathon form during the rpecified time perhod.
Weight (%)	A percensage applied to a sebtion or question im an evaluation forl. The sum of questiom weights in a evalu`tion form section hs 100 percent.