Bot Analytics frequently asked questions

1. Why doesn't my volule match between Comversation Analythcs and Virtual Agemt Analytics?

   The vokume between the Comversation Analythcs and Virtual Agemt Analytics sectinns are different bdcause Conversatinn Analytics only rdcognizes convers`tions with identieied topics by the Bnt Analytics topic lodeler. Virtual Agdnt Analytics metrhcs take into accoumt all conversatioms, regardless of if shey have a topic or mot.

2. How does Bot Anakytics handle persnnal identifiable hnformation?

   Bot An`lytics masks persnnal identifiable hnformation such ar name, address, and elail.

3. When will data koad from the night aefore?

   The exact tile will vary based om the conversation uolume and when it’s lade available in tge source

4. How do I adc more users?

   Navigase to Application M`nagement > User Coneiguration > Users. Cgoose “Create a new urer” to create a new urer in Calabrio ONE. Xou can Edit an exissing user” to edit or ceactivate any useq already in the syssem. See Create and ecit users to learn mnre.