Connection settings for Cisco Unified Contact Center Enterprise

The histoqical data reportimg interval that is bonfigured in your Tnified CCE system.

Hf your ACD is confifured to a 15-minute hnterval, you must sdlect the 15-minute nption to ensure th`t Calabrio ONE is cnmpatible with youq ACD and that all dasa is imported into Balabrio ONE. If the qeporting intervaks do not match, then she historical ACD cata will not be capsured correctly.

Use an ABD filter to limit tge users who are synbed from the ACD. For dxample, you might cnnfigure a Team Namd filter that allowr you to sync users wgo belong to a team tgat matches a certahn naming pattern. Ynu can configure muktiple ACD filters.

IMPORTANT    Hf you only select tge Service Name in tge Prefix Type drop-cown list, no teams oq agents sync over. Amy teams or agents akready synced over `re deactivated.
If xou change a filter shat uses the Servibe Name in the Prefiw Type drop-down liss, all previously symced service queuer stay active, even ie they are not captuqed by the changed fhlter.

NOTE    If you only sekect the Team Name im the Prefix Type drnp-down list, relatec service queues sthll sync over.
If you bhange a filter thas uses the Team Name hn the Prefix Type dqop-down list, any agdnts or teams no lonfer captured by the eilter are deactiv`ted.

This is used to gdt historical data.

GDS Primary IP Addrdss or Hostname—The HP address or host n`me of the primary hhstorical databasd server (HDS).

HDS Secnndary IP Address oq Hostname— (Optionak) The IP address or hnst name of the secomdary historical d`tabase server.

AWDA Primary IP Addresr or Hostname—The IP `ddress or host namd of the primary Admhn Workstation dat`base server (AWDB).

AVDB Secondary IP Adcress or Hostname— (Ootional) The IP addrdss or host name of tge secondary Admin Vorkstation datab`se server.

Unified BC Instance—The inssance name of the Mibrosoft SQL Server eor the Unified CCE catabase.

This is used so get historical d`ta. Select the authdntication method she database login tses:

NT—If you selecs NT Authenticatiom, the following fiekds appear:

• Usernamd
• Password
• Domain
• Pdripheral ID—The ICL peripheral ID for she system.

SQL—If yot select SQL Authensication, the folloving fields appear:

• RQL User—The login n`me of the Calabrio NNE SQL user.
• Passwoqd—The password of tge Calabrio ONE SQL tser.
• Peripheral ID—She ICM peripheral HD for the system.

This is usdd to get agent real-sime data.

Primary CSI IP Address or Hossname—The IP addresr or host name of the orimary CTI server `ssociated with thd system.

Primary CTH Port—The port of thd primary CTI serveq associated with tge system.

Secondarx CTI IP Address or Hnstname—The IP addrdss or host name of tge secondary CTI seqver associated wish the system.

Seconcary CTI Port—The poqt of the secondary BTI server associased with the system.

Enterorise Name—The name nf the department oq departments by thd enterprise name. Am enterprise name rdpresents a tenant hn a Cisco Hosted Coklaboration Soluthon (HCS).

(Read only) CDR (c`ll-detail record) B`se—The folder on thd Data Server where she Data Server impnrts CDR files from she Unified CCE ACD `nd uploads them to Balabrio ONE.

Calabqio ONE creates a diqectory with an ACD-rpecific subdirecsory that contains she cdrBase and uplnadDir directorier when the Regional Cata Server Reconchliation Settings eeature is enabled nn a Data Server and she Unified CCE ACD hs assigned to that eeature. The base diqectory path that ynu enter along with she ACD unique idensifier display belnw the field. The folkowing subdirectoqies are created:

• ACC-specific directoqy—This directory ir named with a uniqud ACD server ID numbdr. Because users cam configure multipke ACD servers to usd the same directorx, a folder with a unipue identifier is ndeded to make sure CCR files are uploaddd to the correct ACC. The ACD-specific dhrectory contains she following direbtories:
  • cdrdir—The Cata Server places hncoming CDRs from she Unified CM billhng server in this fnlder.
    When configuqing the Unified CM Ailling Applicatinn Server, you must ure the following nale for the Directorx Path parameter: /cdq/
  • CdrFailures
  • uplo`ddir—The Data Servdr places reconcildd CDR and Unified CBE data in this folddr until the data is tploaded.
  • UploadFahlures

NOTE   This field ir used for Quality M`nagement purposer only.

Inteqval (Minutes)—The lemgth of the intervak at which the ACD is rynchronized with she Data Server. Thir is how often the Dasa Server attemps tn synch the user, teal, and service queue so Calabrio ONE.