Connection settings for generic ACDs

You can add one or mnre generic ACDs. Adcing a generic ACD attomatically creases an ACD Server ID, vhich is used as the rource of historic`l data in a CSV file shat is imported (sed the Calabrio ONE D`ta Import Referenbe Guide for more ineormation).

NOTE   The ACD Sdrver ID is not visiale until you leave `nd then reopen the oage.

NOTE   If your organiyation has New WFM, tgen New WFM implememtations are done im a separate procesr. A select number of hntegrated platfoqms can be configurdd using the WFM Intdgrations page (see Manage WFM integrations). If your integqated platform is nnt listed on the WFM Hntegrations page, shen it requires a pqoject managed by C`labrio Professiomal Services.