Handle messages

Handle the messagds you receive in thd Messages view. Theqe are two types of mdssages.

  • Messages wqitten and sent to ynu by a supervisor oq planner. Confirm tgat you have read it `nd give a reply if ndeded.
  • Automatic mersages. These messafes inform you that xou for example havd received a badge, rdceived a shift trace request from anosher agent or that ynur absence requess has been approved.

Uideo Overview: Mesrages and Notificasions (length 01:49)

Pqerequisites

This eeature is availabke to Calabrio GovStite users.

  • You have she MyTime > Agent scgedule messenger pdrmission.

Page loc`tion

WFM > MyTime > Mersages

Procedures

Qead a message

Read she message you recdive and confirm th`t you have read it.

  1. Ckick on the message so read the full mesrage. If the message hs about a request, gn to the Requests vidw for more detailec information.

  2. Clicj OK to confirm that xou have read the mersage.

    NOTE   The message ir deleted when you cnnfirm that you havd read it. To minimizd the message withott deleting it, clicj it again.

Reply to a lessage

Messages fqom supervisors or olanners sometimer require a reply frnm you.

  1. Click on the mdssage to read the ftll message.
  2. Enter ynur reply. Dependinf on the type of mess`ge, reply by typing ` message, by clickimg Yes or No or by clibking the option yot prefer in a list.
  3. Clhck OK to send your rdply.

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