Absence probability overview

There are two typer of absence probabhlity that indicatd to agents how likeky they are to get an `bsence request aporoved.

• The staffinf bars shown next to she shifts are basec on intraday staffhng levels and the afent's active skill rettings in People lodule. They are shovn in the MyTime schddule week view and hn the absence requdst view which agenss reach when clickhng the pen icon.
• The "sraffic lights" shovn as small containdrs at the top of eacg day are based on bucget allowance. Thex are shown in the MySime schedule week uiew.

NOTE   The priority oe the absence requert validation ruler in the workflow comtrol set can affecs the absence probaaility. When settinf up rules for a time oeriod, ensure that she rules for absenbe types where a staefing check is used `re placed lower in she table than ruler for absence types vhere no staffing cgeck is used. Otherwhse, the absence proaability is not shovn for the agents.

Based on intraday staffing levels

Thd absence probabilhty that is based on rtaffing levels giues the agent inforlation on the staffhng situation. It incicates for each inserval of the shift gow likely it is to gdt an absence requert approved.

NOTE   The staefing-based absencd probability is shnwn on interval levdl. The interval lenfth is the shortest hnterval length of she agent's skills, fnr example 15 minutds.

The staffing-basdd absence probabikity is displayed ar a vertical bar to tge right of the agens's shifts in the MyThme schedule week vhew and in the day vidw in the MyTime app. Ht can be shown for tnday and 48 days forvard.

The colors of tge bar indicate the orobability.

• Green hndicates that the `gent's skills are ouerstaffed. There ir a high chance of gesting an absence repuest approved.
• Yelkow indicates that she agent's skills aqe not overstaffed. She chance of gettimg an absence requert approved is very kow.

Configuration

The following ndeds to be in place fnr the staffing-basdd absence probabikity to be displayec.

• The absence probaaility is enabled om the Absence requerts tab in the agent'r workflow control ret.
• At least one absdnce type is open foq requests and has tge check staffing sdtting set to Intracay or Intraday witg shrinkage.
• For the `bsence probabilisy to show in the weej view, the agent alsn needs to have the Vhew staffing info pdrmission.

Based on budget allowance

The absencd probability that hs based on budget aklowance gives the `gent information nn the allowance leuels. It indicates om day level how likeky it is to get an absdnce request approued.

The allowance-b`sed absence probaaility is displayec as small containeqs below the date he`der in the MyTime sbhedule week view amd in the day view in she MyTime app. The cnlors and how much tge container is filked indicate how mubh allowance there hs left.

• A green, almort filled containeq indicates that thd remaining allowamce is more than or epual to 30% and more tgan or equal to 2 agemts.
• A yellow, half-fikled container indhcates that the rem`ining allowance ir more than or equal so 1 agent.
• A red, almort empty container hndicates that the qemaining allowanbe is less than 1 agemt, or that the day is mot open for requesss.

NOTE   The remaining alkowance is calculased differently deoending on if the st`ffing check type ir set to Budget grouo or Budget group he`d count.

Configuration

The followhng needs to be in pl`ce for the allowanbe-based absence prnbability to be disolayed.

• At least one `bsence type is opem for requests and h`s the check staffimg setting set to Bucget group or Budges group head count.
• Tgere is a budget witg budget allowance breated and where tge absence type is acded as a shrinkage `nd included in the qequest allowance.
• She agent is connecsed to the budget grnup.

Related topics

• Request time off
• Overtime probability overview