Data model dictionaries

There are two types of data model dictionaries in this section.

Calabrio ONE data model dictionary

This data model dictionary includes the two databases that are standard for Calabrio ONE, one for WFM and the other for QM and Analytics.

• Calabrio ONE data model dictionary

CDM solution data model dictionaries

These data model dictionaries include the data that is made available to Data Explorer through the use of a DCM solution (a connector). Each solution is for a specific data source.

IMPORTANT    Calabrio Data Management has been declared End of Sale as of November 1st, 2023 and is no longer available for purchase.

NOTE   Real-time data is reported on standard dashboards that are part of the specific solution. You cannot create your own reports using Data Explorer, you can only view the data on the dashboards.

• Amazon Connect historical data model dictionary
• Amazon Connect real-time data model dictionary
• Avaya Aura Contact Center historical data model dictionary
• Avaya Aura Contact Center real-time data model dictionary
• Avaya Call Management System data model dictionary
• Cisco Unified Contact Center Enterprise historical data model dictionary
• Cisco Unified Contact Center Express historical data model dictionary
• RingCentral Engage Voice historical data model dictionary
• RingCentral Engage Voice real-time data model dictionary