Shift Category and Full-Day Absence per Day report
This report shows the number of shifts with a certain shift category and the number of full-day absences per day for one or more teams and agents.
The report answers questions like:
- How many shifts did we schedule in each category by day?
- How many late shifts were scheduled last week?
- How many people called in sick each day last month?
The data in this report is presented on the shift start date. For example, a shift that starts on Monday at 10:00 PM and ends on Tuesday at 6:00 AM is shown in the Monday report.
The data in this report is always shown in the agents' local time zones.
Use the Not defined option in the team and agent selection to show logged data which is not connected to any agent and team.
WFM > Reports > Shift category and full-day absence per day
Fields in this report
|Number of shifts, days off, or absences||The number of shifts, days off, or full-day absences scheduled for that type.|
|Totals (horizontal)||The total number of shifts, days off, and full-day absences scheduled for this date.|
|Totals (vertical)||The total number of shifts, days off, or full-day absences scheduled for that particular type for the selected period.|