Scheduled Agents per Interval and Team report
This report shows the number of agents (heads) that are scheduled for the selected activities per team and interval. It also shows a summary of the total number of agents scheduled for the selected teams and activities.
The report answers questions like:
- How many agents did Richard’s team have on the phones yesterday?
- How many agents were scheduled yesterday in total, regardless of activity and sorted by team?
Use the Not defined option in the team and agent selection to show logged data which is not connected to any agent and team.
WFM > Reports > Scheduled agents per interval and team
Fields in this report
Number of agents
The number of agents scheduled for each interval and team.
The total number of agents scheduled for this interval for the selected teams.