Activity Time per Agent report

This report displays time scheduled on different activities during a selected time period per agent. You can drill down on each agent and activity and see the time scheduled on each activity per day.

The report answers questions like:

  • How many hours of Phone time did Ashley have last week?
  • How many hours of Meetings did Robert have last month?

Use the Not defined option in the team and agent selection to show logged data which is not connected to any agent and team.

Page location

WFM > Reports > Activity time per agent

This feature is available to Calabrio GovSuite users.

Fields in this report

Field Description
Contract time

All time scheduled on activities set as contract time. Overtime is not included in contract time.

Paid time

All time scheduled on activities set as paid time.

Work time

All time scheduled on activities set as work time.


The time scheduled in addition to the normal contract time.

NOTE   Only activities which are set as work time are included.

Scheduled time

The total scheduled time, regardless if it is contract time or work time. This includes for example lunch and overtime.

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