Troubleshoot SSO setup issues
| Problem | Things to check |
|---|---|
| I want to set up SSO for the first time. Where do I start? |
Cloud
Classic Cloud/11.5 On-prem
Teletopi WFM cloud/On-prem
|
| I do not see my IdP on the list. Is it supported? | If you do not see your IdP on the list, contact your account manager or customer success manager for assistance. |
| You haven't provided all of the information that Calabrio needs. | Contact your account manager or customer success manager and fill out a security questionnaire, so that Calabrio has all of the required information for the IdP. Calabrio will then escalate this to a development team for assistance. |
|
Does Calabrio support more then one IdP? |
A tenant can only support one IdP setup. |
|
We are moving to a new IdP and need help. |
You must remove the information from the IAM authentication page and then follow the steps to set up a new SSO/SAML connection. Cloud
Classic Cloud/11.5 On-prem
Teletopi WFM cloud/On-prem
|