Survey Form Scores

The Survey Form Scores report displays the average scores for post-call surveys.

Fields in this report

Field	Description
Agent ID	The agent’s system ID number.
Average Score (%)	The average score for the form, section, or question.
First Name	The evaluator’s first name. You can see the evaluator’s first name if you have the View Evaluator Details permission.
Form	The name of the evaluation form.
Group	The name of the group.
Last Name	The evaluator’s last name. You can see the evaluator’s last name if you have the View Evaluator Details permission.
Question	The text of the question that appears in the evaluation form.
Question Weight	A percentage applied to a question in an evaluation form. The sum of the question weights in each section of the form is 100 percent.
Recordings	The number of recordings.
Surveys	The number of surveys.
Team	The name of the team. When associated with an agent, the team is the agent’s current team.