Survey Form Scores

The Survey Form Scores report displays the average scores for post-call surveys.

Fields in this report

Field

Description

Agent ID

The agent’s system ID number.

Average Score (%)

The average score for the form, section, or question.

First Name

The evaluator’s first name. The evaluator’s first name value only appears when the View Evaluator Detail permission is selected.

Form

The name of the evaluation form.

Group

The name of the group.

Last Name

The evaluator’s last name. The evaluator’s last name value only appears when the View Evaluator Detail permission is selected.

Question

The text of the question that appears in the evaluation form.

Question Weight

A percentage applied to a question in an evaluation form. The sum of the question weights in each section of the form is 100 percent.

Recordings

The number of recordings.

Surveys

The number of surveys.

Team

The name of the team. When associated with an agent, the team is the agent’s current team.