Scores All Data

The Scores All Data report displays average evaluation scores by group, team, or agent per form. This can include one evaluation form or all point-based or percentage-based forms.

Fields in this report

Field

Description

Agent ID

The agent’s system ID number.

Average Score (%)

The average score for the form, section, or question.

Below

The number of evaluated contacts that are below expectations.

End

The end of the day or interval, or the end of the period covered by the report.

Evaluations

The total number of evaluations.

Exceeds

The number of evaluated contacts that exceed expectations.

First Name

The evaluator’s first name. The evaluator’s first name value only appears when the View Evaluator Detail permission is selected.

Form

The name of the evaluation form.

Group

The name of the group.

Last Name

The evaluator’s last name. The evaluator’s last name value only appears when the View Evaluator Detail permission is selected.

Meets

The number of evaluated contacts that meet expectations.

Question

The text of the question that appears in the evaluation form.

Question Weight

A percentage applied to a question in an evaluation form. The sum of the question weights in each section of the form is 100 percent.

Recordings

The number of recordings.

Section

The name of the section in the evaluation form.

Section Weight

A percentage applied to a section in an evaluation form. The sum of the section weights in the form is 100 percent.

Start

The start time of the day or interval or the start of the period covered by the report.

Team

The name of the team. When associated with an agent, the team is the agent’s current team.