Recording Access by Contact

The Recording Access by Contact report displays a list of archived recordings for a specific agent that were accessed over a specified period. It enables you to determine if a significant number of recordings concerning a particular contact, called number, or calling number were reviewed.

Fields in this report

Field

Description

Accessed Date

The date when the contact was accessed.

Accessed Time

The time when the contact was accessed.

Accessed Time Zone

The time zone where the contact was accessed.

Agent First Name

The agent’s first name.

Agent ID

The agent’s system ID number.

Agent Last Name

The agent’s last name.

Called Number

The DID (Direct Inward Dialing) or DNIS (Dialed Number Identification Service) number of the phone that received the call. Displays “unknown” if the called number is unlisted or blocked.

Calling Number

The Caller ID or ANI (Automatic Number Identification) of the calling party. Displays “unknown” if the calling number is unlisted or blocked.

Contact Date

The date the contact occurred.

Contact ID

The conversation’s unique ID.

End

The end of the day or interval, or the end of the period covered by the report.

Start

The start time of the day or interval or the start of the period covered by the report.

User First Name

The user’s first name.

User ID

The Windows login of the person who accessed the archives.

User Last Name

The user’s last name.