Interaction Access by Contact

The Interaction Access by Contact report displays a list of archived recordings for a specific agent that were accessed over a specified period. It enables you to determine if a significant number of recordings concerning a particular contact, called number, or calling number were reviewed.

Fields in this report

Field	Description
Accessed Date	The date when the contact was accessed.
Accessed Time	The time when the contact was accessed.
Accessed Time Zone	The time zone where the contact was accessed.
Agent First Name	The agent’s first name.
Agent ID	The agent’s system ID number.
Agent Last Name	The agent’s last name.
Called Number	The DID (Direct Inward Dialing) or DNIS (Dialed Number Identification Service) number of the phone that received the call. Displays “unknown” if the called number is unlisted or blocked.
Calling Number	The Caller ID or ANI (Automatic Number Identification) of the calling party. Displays “unknown” if the calling number is unlisted or blocked.
Contact Date	The date the contact occurred.
Contact ID	The conversation’s unique ID.
End	The end of the day or interval, or the end of the period covered by the report.
Start	The start time of the day or interval or the start of the period covered by the report.
User First Name	The user’s first name.
User ID	The Windows login of the person who accessed the archives.
User Last Name	The user’s last name.