Question Scores

The Question Scores report displays the scores for each question on an evaluation form. This can include one evaluation form or all point-based or percentage-based forms for an individual agent, group, or team.

Fields in this report

Field	Description
Agent ID	The agent’s system ID number.
Average Score (%)	The average score for the form, section, or question.
Below	The number of evaluated contacts that are below expectations.
End	The end of the day or interval, or the end of the period covered by the report.
Evaluations	The total number of evaluations.
Exceeds	The number of evaluated contacts that exceed expectations.
First Name	The evaluator’s first name. You can see the evaluator’s first name if you have the View Evaluator Details permission.
Form	The name of the evaluation form.
Group	The name of the group.
Last Name	The evaluator’s last name. You can see the evaluator’s last name if you have the View Evaluator Details permission.
Meets	The number of evaluated contacts that meet expectations.
Question	The text of the question that appears in the evaluation form.
Question Weight	A percentage applied to a question in an evaluation form. The sum of the question weights in each section of the form is 100 percent.
Recordings	The number of recordings.
Section	The name of the section in the evaluation form.
Section Weight	A percentage applied to a section in an evaluation form. The sum of the section weights in the form is 100 percent.
Start	The start time of the day or interval or the start of the period covered by the report.
Team	The name of the team. When associated with an agent, the team is the agent’s current team.