Quality Averages Graph

This graph displays quality averages over time for an agent, team, and/or group. This can include one evaluation form or all point-based or percentage-based forms.

Fields in this report




The end of the day or interval, or the end of the period covered by the report.

Group Average

The average score of all contacts evaluated for agents in the group.


The start time of the day or interval or the start of the period covered by the report.

Team Average

The average evaluation score of all the team’s evaluations.