Contact Detail

This report displays average evaluation scores, ranges, and contact total dates for a specific agent and whether the score exceeded, met, or was below expectation based on what was defined in the form. For the agent-level detail, you see a row per form. On the team- and group-level detail, you see some additional information for total number of evaluations, team, and agent averages.

NOTE   Statistics for scored contacts do not include evaluations in progress or evaluations waiting for approval.

Fields in this report

Field	Definition
Below	The number of evaluated contacts that are below expectations.
Date	The date of the reported information.
End	The end of the day or interval, or the end of the period covered by the report.
Exceeds	The number of evaluated contacts that exceed expectations.
Meets	The number of evaluated contacts that meet expectations.
Score	The evaluation score given to the contact.
Start	The start time of the day or interval or the start of the period covered by the report.