Manage telephony servers

Use the Telephony Monitoring page to monitor the status of the active and standby signaling and record servers in telephony groups.

If you have a primary and backup signaling server, you can use this page to switch call processing to the backup server prior to performing maintenance on the primary server. At the beginning of this workflow, the primary server is in Active status, and the backup server is in Standby status.

NOTE   Only servers in Active/Standby pairs can be placed in maintenance mode.

To place a server into Maintenance mode:

  1. Select a telephony group.
  2. Select the server you want to put into Maintenance mode.

    NOTE   The server to be placed into Maintenance mode must be in Active status.
  3. Click Maintenance.

    When you click Maintenance, the backup server changes from Standby mode to Active mode, and the active server changes from Active mode to Draining mode. The calls that were already on this server continue to be processed until done (“draining” the server), at which time the server goes into Maintenance mode. New calls are directed to the new active server, which begins processing them.

    Once the server is in Maintenance mode, maintenance can be performed and the server rebooted if necessary. When maintenance is complete, the server goes into Standby mode.

To activate a server in Standby mode:

  1. Select the server in Standby mode that you want to activate.
  2. Click Active.

    When you click Active, the server changes from Standby mode to Active mode, and the active server changes from Active mode to Draining mode. The calls that were already on this server continue to be processed until done, at which time the server goes into Standby mode. New calls are directed to the new active server, which begins processing them.

Field descriptions

The Telephony Monitoring page displays the status for both signaling servers and recording servers. The fields in these sections are defined in the tables below:

Field Description
Filters

Select a telephony group from the drop-down list.

Component The type of server: signaling or recording.
Priority The priority of the server: Primary, Secondary, or Backup.
Server Name IP address or server name of the signaling or recording server.
Group

Name of the signaling or recording group.

NOTE   The name of the group should indicate whether the group is a signaling or recording group.

State

Indicates if the server is connected or not connected.

Status

Current status for the server:

  • Active = Server is active and processing calls.
  • Inactive = Server is not active.
  • Standby = Server is running and ready to be activated.
  • Draining = Server is processing data in queue and not accepting new data.
  • Maintenance = Server is down for maintenance.
Calls Number of calls being processed by each server.
Last Updated The date and time the server information was updated in the table displayed in GMT.
Maintenance Status

Current maintenance status for the signaling or recording server:

  • Active = Server is active and processing calls.
  • In Maintenance = Server is in maintenance.