Manage telephony servers
Use the Telephony Monitoring page to monitor the status of the active and standby signaling and record servers in telephony groups.
If you have a primary and backup signaling server, you can use this page to switch call processing to the backup server prior to performing maintenance on the primary server. At the beginning of this workflow, the primary server is in Active status, and the backup server is in Standby status.
To place a server into Maintenance mode:
- Select a telephony group.
Select the server you want to put into Maintenance mode.NOTE The server to be placed into Maintenance mode must be in Active status.
When you click Maintenance, the backup server changes from Standby mode to Active mode, and the active server changes from Active mode to Draining mode. The calls that were already on this server continue to be processed until done (“draining” the server), at which time the server goes into Maintenance mode. New calls are directed to the new active server, which begins processing them.
Once the server is in Maintenance mode, maintenance can be performed and the server rebooted if necessary. When maintenance is complete, the server goes into Standby mode.
To activate a server in Standby mode:
- Select the server in Standby mode that you want to activate.
When you click Active, the server changes from Standby mode to Active mode, and the active server changes from Active mode to Draining mode. The calls that were already on this server continue to be processed until done, at which time the server goes into Standby mode. New calls are directed to the new active server, which begins processing them.
The Telephony Monitoring page displays the status for both signaling servers and recording servers. The fields in these sections are defined in the tables below:
Select a telephony group from the drop-down list.
|Component||The type of server: signaling or recording.|
|Priority||The priority of the server: Primary, Secondary, or Backup.|
|Server Name||IP address or server name of the signaling or recording server.|
Name of the signaling or recording group.
NOTE The name of the group should indicate whether the group is a signaling or recording group.
Indicates if the server is connected or not connected.
Current status for the server:
|Calls||Number of calls being processed by each server.|
|Last Updated||The date and time the server information was updated in the table displayed in GMT.|
Current maintenance status for the signaling or recording server: