Data Server settings for an Eventide ACD
(for QM and Analytics)
Configure a Data Server for an Eventide ACD
- Select the Data Server that you want to use for the Eventide ACD.
Configure the following settings.
Regional Data Server ACD Capture Settings
Select the Enable Capture check box, and then move the Eventide ACD from Available to Assigned.
Media Import Server Settings
Select the Enable Media Import check box, and then move the Eventide ACD from Available to Assigned.
- Click Save.