Configure Avaya Communication Manager

In an Avaya Communication Manager (CM) environment, you can configure the connection information for the Avaya Application Enablement (AE) Services and DMCC associated with the telephony group.

Field

Description

Associated Avaya ACD

The ACD with which this telephony group is associated.

Use Device Extension

Select this check box to use a device’s extension as the password for DMCC configurations. If you do not select the check box, the DMCC uses the default password for all devices entered in the Device Password field.

The device password is also known as Security Code in the Avaya CM Station configuration.

Device Password

The default password for all devices.

NOTE   If you change a password, you must restart all associated signaling services.

Enable Free Seating

Select this check box to record agents by user name or agent-ID instead of by a physical channel number.

Recording Skill Hunt Group

The extension associated with the Hunt Group. A Hunt Group is a collection of users handling similar types of calls.

NOTE   If you are using free seating, the Hunt Group must contain all the extensions that you want to record.

Device Synchronization Data Server

The data server used to synchronize Avaya CM devices.

Switch Connection Name

The switch name or IP address of the switch connection.

NOTE   This field is case-sensitive.

HOSTNAME / IP ADDRESS

The host name or IP address of the AE Services Device, Media, and Call Control (DMCC). The DMCC controls the media (that is, it handles the RTP). The Monitoring and Recording CTI Service connects to it.

BEST PRACTICE   Use a host name in all instances where you are required to specify a host name or IP address, if possible.

Port

The port for the Application Enablement Services server. The default port number is 4721.

User Name

The name of a user created in the AES Management Console that has the CT User attribute set to Yes.

NOTE   If you change a user name or password, you must restart all associated signaling services.

Password

The password for the account used to access the server.

NOTE   If you change a user name or password, you must restart all associated signaling services.

Generate CDRs from Signaling Events

Select this check box to start generating contact detail records (CDRs) for an existing ACD integration with the CTI server. Calabrio ONE does not use these CDRs for reconciliation unless you also select Use CDRs for Reconciliation check box.

Use CDRs for Reconciliation

Select this check box to use the CDRs generated by the CTI server for reconciliation instead of the CDRs imported from the ACD. This check box displays after you check the Generate CDRs from Signaling Events check box.