Configure the S3 bucket for the Amazon Connect instance

Your Amazon Connect instance must have a single S3 bucket for Calabrio ONE.

  • All data that Calabrio ONE imports from Amazon Connect (including call recordings, exported reports, and contact trace reports) must be stored in this S3 bucket.
  • The IAM user whose credentials you enter in Calabrio ONE must be assigned to a policy that grants read, write, and delete access to this S3 bucket.

NOTE   For more information about creating IAM users and assigning them to policies, consult AWS Identity and Access Management documentation.

For a sample policy that grants read, write, and delete access to an S3 bucket, consult Integration Notes > Amazon Connect in the Cloud Design Guide or the Hybrid Cloud Design Guide.