October

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in October 2026.

Platform/Suite-Wide

Coming November 3: A refreshed look for Calabrio by Verint: On November 3, 2026, Calabrio will introduce a refreshed visual experience with a new logo, updated navigation colors, and a new notification bell icon. The update will apply across Calabrio web navigation, Performance Management, MyTime, and the login and sign-in pages. This is a visual update only. Features, menus, workflows, data, settings, and permissions will remain unchanged, and no configuration or administrator action is required.

QM

New Manage multiple users page (October 13): Enhanced the Manage multiple users page under Application Management > User Configuration > Users to capture and display the changes made and the user who made the changes for auditing purposes.

WFM

Amazon Connect SAR version 1.7.1: The Amazon Connect SAR application has been updated to version 1.7.1. This release fixes an issue caused by an incorrect default value for the LoggingLevel parameter. The default previously used mixed-case text (“Error”), which could cause the deployment to fail. It now uses all uppercase ("ERROR"). Refer to the integration guide for more information.

MS Dynamics Historical connector (October 16, connector v. 1.3.1): Enhanced offered and answered volume accounting and added settings to count consult call participants. Refer to the integration guide for more information.

Cisco WxCC QBR Historical connector (October 16, connector v. 2.12.2): Added support for setting the short abandoned threshold to -1 to exclude the threshold from abandoned call counts, aligning the counts with Cisco Analyzer reports.

Cisco WxCC RTA connector (October 16, connector v. 1.16.1): Released an updated version of the WxCC RTA connector with enhanced handling of Cisco granular states.

Five9 Historical connectors (October 16, connector v1 and v2 v. 1.3.9): Enhanced both connectors to support counting outbound campaign call volume and segmenting outbound call types.

Five9 v2 Realtime connector (October 9, connector v. 1.1.2): Added the Five9 v2 Realtime connector to the self-service WFM web integrations portal, providing support for real-time adherence states across voice, chat, and email channels.

Resolved issues

This table lists the issues that we fixed in each release in October. The most recent release is first.

October 13 (Build 1395)

Behind-the-scenes tweaks and fixes.

October 6 (Build 1394)

Behind-the-scenes tweaks and fixes.