February

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in February 2023.

QM and Call Recording

Preview draft evaluation forms (February 14): As you create an evaluation form, you can now see a preview of what it will look like when it is published. The preview updates whenever you save the draft form.

View weighting information for read-only evaluation forms (February 7): You can now see the percentage or point values for each section, question, and answer option in published or archived evaluation forms.

WFM

Add and edit meetings from Schedules (February 22, v. 2302.20.7): On the Schedules page, you can now add single and recurring meetings and edit all types of meetings.

Extended date range for AddFullDayAbsence API (February 22, v. 2302.20.7): Third-party systems can now use the AddFullDayAbsence API to add absences from today to 18 months in the future.

Warning if personal account is broken (February 15, v. 2302.14.14): A warning now appears if adding absences to an agent’s schedule would break the agent's personal account. You can override the warning if necessary.

Warning if seat capacity is broken (February 15, v. 2302.14.14): A warning now appears if allocating too many agents to an office location would break the office’s seat capacity. You can override the warning if necessary.

Updated Windows Server requirements for new on-premise installs (February 15, v. 2302.14.14): New on-premise installations of WFM now require Windows Server 2019 or later. See Microsoft’s Fixed Lifecycle Policy for further information.

Add and remove full-day absences from Schedules week view (February 7, v. 2302.5.1): On the Schedules page, you can now add and remove full-day absences from the week view. Select a date in the calendar to see the drop-down list with these options.

Handle non-overwritable activities when adding fixed meetings (February 7, v. 2302.5.1): When adding single or recurring meetings, you can now move activities that conflict with the meeting time.

Analytics

South African English available for transcription (February 14): Select customers in Calabrio’s Africa realm can now transcribe calls in which South African English is spoken and can search transcribed calls for words and phrases in South African English.

Resolved issues

These tables list the issues that we fixed in each release in February. The most recent release is first.

February 28 (build 1080)

There are no resolved issues in this release.

February 21 (build 1078)

Issue	Component	Subcomponent	Issue Description
163061	Data Explorer	Registry Services	If an environment used multiple app servers and the Data Explorer version was upgraded on one of these servers, the registry.service would not start.
160985	Platform	Active Directory Sync	Users were seeing the error message, “SQLException: Numeric overflow.”
163277	Platform	Media Import	Calls imported as ZIP files via the Media Import API were not uploading to Calabrio ONE properly.
162956	QM	Evaluation Form Manager	If users created a new form and clicked Publish without first saving a draft of the form, they would see the error message, “Unable to Publish: Please give this form a unique name.”

February 15 (WFM v. 2302.14.14)

Issue	Component	Subcomponent	Issue Description
163166	WFM	Permissions	The confirmation window was not consistently visible on the Permissions page.
156398	WFM	Shift Bidding	Shift bidding dates were displaying as one day before their actual dates for customers where both the agent and the person creating the shift bid were in time zones behind UTC.

February 14 (build 1077)

Issue	Component	Subcomponent	Issue Description
160304	QM	Telephony Monitoring	The Status column on the Telephony Monitoring page was not updating properly if a user put a CTI server into maintenance mode.

February 7 (build 1075, WFM v. 2302.5.1)

Issue	Component	Subcomponent	Issue Description
157082	QM	Recordings	If a user did not have scope over the team they were in, they could not view their own recordings when searching for their name in the Organization filter.
161062	WFM	MyTime	If agents attempted to use the MyTime iPhone app on a poor network connection, some icons were appearing as emojis.
161064	WFM	Schedules	Users were not able to enter some letters in some fields in Calabrio ONE.
161986	WFM	Schedules	Shift trades that needed approval were not appearing on the Requests page for one customer.
162103	WFM	Schedules	If a shift that contained an absence was changed via the undo or restore shift function, the agent’s personal account was not updating properly.
157907	WFM	Windows Client	If a scheduler added the maximum number of personal account absences to an agent’s schedule, attempted to add an additional absence, and canceled the second addition via the warning message, the agent’s personal account was still showing a negative number of personal account absences.