April

Product features and enhancements

We added these new features and enhancements to Calabrio ONE in April 2023.

Platform/Suite-Wide

Extended timeout for user sessions (April 27): Tenant administrators can now allow people in their organization to stay logged in to Calabrio ONE for up to 24 hours. This update allows agents to log in only once per day and still receive real-time notifications about schedule changes.

WFM

Teams retired (April 3, v. 2303.31.12): With this version, we have retired Teams and replaced it with Schedules. Any users who had permissions for Teams but were not manually given permissions for Schedules now have equivalent permissions in Schedules.

View schedule audit trail via API (April 3, v. 2303.31.12): Using the ScheduleAuditTrail / ScheduleAuditTrailByPersonId API, you can now see whether shifts were created via shift trade and what the agents’ shifts looked like before and after the trade.

Resolved issues

These tables list the issues that we fixed in each release in April. The most recent release is first.

April 26 (WFM v. 2304.25.12)

Issue	Component	Subcomponent	Issue Description
164849	WFM	Meetings	The “Move non-overwritable activity” function was not moving recurring meetings.
171024	WFM	Real-Time Adherence	In some cases, data was missing from the Historical overview section on the Adherence page.

April 25 (build 1096)

Issue	Component	Subcomponent	Issue Description
169067	Platform	Time Zones	Added support for regions in Mexico that are no longer observing Daylight Saving Time.
167340	QM	Recordings	The Associated Call ID column was missing from the Recordings page for one customer.

April 18 (build 1093)

Issue	Component	Subcomponent	Issue Description
169541	Platform	Notifications	The scheduled time for summary notifications would appear in the user’s local time while the user was working with it but would change to Greenwich Mean Time after a user clicked Save.

April 13 (WFM v. 2304.11.5)

Issue	Component	Subcomponent	Issue Description
162785	WFM	MyTime	If an agent’s minimum continuous work time rule was broken, the self-scheduling window would not load for them.
167277	WFM	MyTime	For agents editing their schedules, the times under the Self-scheduling and Overtime tabs were not matching the times that changed as agents moved items on their schedules.

April 11 (build 1092)

Issue	Component	Subcomponent	Issue Description
162029	QM	Call Recordings	For one customer using encryption, audio from the agent stream would be lost from recordings that were longer than approximately nine minutes. IMPORTANT   Customers must update their data server to receive this bug fix.