View agent schedules

Agent schedules show you all the activities agents are scheduled for, including breaks, lunches, and dance parties.

  • Hover over WFM in the top menu and click Teams. Today’s schedule appears with agents ordered by start time.

    NOTE   If your team doesn’t appear, select it from the Select organization drop-down list at the top left of the page.

  • To sort the schedule by agent name, employment number, end time, or team name, click the Sort icon at the top left of the page.

  • To see a broader view of the schedule, click Week.
  • To see more schedules on one page, click the drop-down arrow in the bottom right corner of the page and select the number of schedules you want to see.