View agent schedules

Agent schedules show you all the activities agents are scheduled for, including breaks, lunches, and dance parties.

  • Click Teams in the side menu. Today’s schedule appears with agents ordered by start time.

    NOTE   If your team doesn’t appear, select it from the Select organization drop-down list at the top left of the page.

  • To sort the schedule by agent name, employment number, end time, or team name, click the Sort icon at the top left of the page.

  • To see a broader view of the schedule, click Week.
  • To see more schedules on one page, click the drop-down arrow in the bottom right corner of the page and select the number of schedules you want to see.