Time

Timestamp fields indicate when an event happens. It is a type of Subject, and controls how you want business metrics (measures) grouped in a report. In Data Explorer, you can toggle between Subjects and Time in the Select Grouping dialog box.

Data as of 20 May 2022

Display name

Description

Keys

Tags

Attributes

Activity Endtime (Adherence Details) Time subject representing the time when a scheduled activity ends for an agent (detailed adherence data). Activity Endtime WFM  
Activity Start Time Time subject representing the date and time that a scheduled agent activity starts. activity_starttime WFM  
Activity Starttime (Adherence Details) Time subject representing the time when a scheduled activity starts for an agent (detailed adherence data). Activity Starttime WFM  
Date Interval Time subject representing the start date and time for an interval record(15/30 min) in WFM solution. Schedule Date Interval WFM  
Person Period End Date Time subject for the end date for a work period for an agent. Person Period End Date WFM  
Person Period Start Date Time subject for the start date for a work period for an agent. Person Period Start Date WFM  
Request Application Timestamp Time subject representing the timestamp when a request was made in the WFM system. Request Application Timestamp Requests, WFM  
Request Period End Date Time subject representing the last date requested in a request. Request Enddate Requests, WFM  
Request Period Start Date Time subject representing the first date requested in a request. Request Startdate Requests, WFM  
Shift Startdate (Agent Local Time) Time subject representing dates bound to the agent local time zone for shifts, absence days,days off and schedule preferences. Shift Startdate (Agent Local Time) WFM  
Shift Starttime Time subject representing the start date and time for a shift in WFM solution. shift_starttime WFM  
State Endtime Time subject representing the time when a combination of state group and scheduled activity ends for an agent. State Endtime WFM  
State Starttime Time subject representing the time when a combination of state group and scheduled activity starts for an agent. State Starttime WFM