Fields mappings
The fields mappings table displays how the field name you see in Data Explorer relates to the column name in the source data set.
Display name |
Type |
Tags |
Aggregator |
Display format |
Source |
Data set column name |
---|---|---|---|---|---|---|
Abandoned Calls | NUMBER | WFM | Sum | Queue Stats | abandoned_calls | |
Abandoned Calls Within SL | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | abandoned_calls_within_sl |
Abandoned Short Calls | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | abandoned_short_calls |
Absence Full Day | NUMBER | WFM | Sum | {0,number,#} | Scheduled Agent Days | Absence Full Day |
Absence ID | NUMBER | WFM | Latest | {0,number,#} | Absence Dimension | absence_id |
Absence ID | NUMBER | WFM | Latest | {0,number,#} | Adherence Details | absence_id |
Absence ID | NUMBER | WFM | Latest | {0,number,#} | Requests | absence_id |
Absence ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Days | absence_id |
Absence ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Time | absence_id |
Absence ID | NUMBER | WFM | Latest | {0,number,#} | Preferences | absence_id |
Absence Type | STRING | WFM | Latest | Absence Dimension | Absence Type | |
Absence Type Display Color | STRING | Latest | Absence Dimension | display_color_html | ||
Absence Type Short Name | STRING | WFM | Latest | Absence Dimension | absence_shortname | |
Absence Type Status | STRING | WFM | Latest | Absence Dimension | Absence Status | |
Active Agent Skill | STRING | WFM | Latest | Agent Skills | Active Agent Skill | |
Active/Deleted Record | STRING | WFM | Latest | Person Dimension | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Agent Skills | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Preferences | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Scheduled Agent Days | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Hourly Availability | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Forecast Skill vs Schedule | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Schedule Deviation | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Queue Stats | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Adherence | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Adherence Details | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Scheduled Agent Time | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Agent Queue Stats | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Agent Stats | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Forecast Workload | Active/Deleted Record | |
Active/Deleted Record | STRING | WFM | Latest | Requests | Active/Deleted Record | |
Activity Endtime (Adherence Details) | DATE | WFM | Latest | Adherence Details | activity_end | |
Activity ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Time | activity_id |
Activity ID | NUMBER | WFM | Latest | {0,number,#} | Adherence Details | activity_id |
Activity ID | NUMBER | WFM | Latest | {0,number,#} | Activity Dimension | activity_id |
Activity Starttime | DATE | WFM | Latest | Scheduled Agent Time | activity_starttime | |
Activity Starttime (Adherence Details) | DATE | WFM | Latest | Adherence Details | activity_start | |
Activity Type | STRING | WFM | Latest | Activity Dimension | Activity Type | |
Activity Type Display Color | STRING | WFM | Latest | Activity Dimension | display_color_html | |
Activity Type Status | STRING | WFM | Latest | Activity Dimension | Activity Status | |
Actual Ready Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Schedule Deviation | ready_time_s |
Adherence Change ID | NUMBER | WFM | Latest | {0,number,#} | Adherence Details | adherence_change_id |
Adherence Type | STRING | WFM | Latest | Adherence Details | adherence_type | |
Admin Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Stats | admin_time_s |
After Call Work (s) | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | after_call_work_s |
Agent After Call Work (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Queue Stats | after_call_work_time_s |
Agent Answered Volume | NUMBER | WFM | Sum | {0,number,#,###} | Agent Queue Stats | answered_calls |
Agent Completed Calls | NUMBER | Sum | Agent Queue Stats | completed_calls | ||
Agent Handling Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Queue Stats | Agent Handling Time (hh:mm:ss) |
Agent Handling Time (s) | NUMBER | WFM | Sum | Agent Queue Stats | Agent Handling Time (s) | |
Agent Has Skill | STRING | WFM | Latest | Agent Skills | Agent Has Skill | |
Agent Hold Time (s) | NUMBER | WFM | Sum | {0,number,#,###} | Agent Queue Stats | hold_time_s |
Agent Skill Set | STRING | Latest | Skillset Dimension | skillset_name | ||
Agent Skill Set ID | NUMBER | WFM | Latest | Person Dimension | skillset_id | |
Agent Skill Set ID | NUMBER | WFM | Latest | Skillset Dimension | skillset_id | |
Agent Talk Time (s) | NUMBER | WFM | Sum | {0,number,#,###} | Agent Queue Stats | talk_time_s |
Agent Transferred Calls | NUMBER | WFM | Sum | {0,number,#,###} | Agent Queue Stats | transfered_calls |
Agents Ready | NUMBER | WFM | DistinctCount | {0,number,#,##0.0} | Agent Stats | Agents Ready |
Answered Volume | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | answered_calls |
Answered Volume Within SL | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | answered_calls_within_sl |
Available Days Hourly | NUMBER | WFM | Sum | {0,number,#,###} | Hourly Availability | available_days |
Available Time Hourly (m) | NUMBER | WFM | Sum | {0,number,#,###.00} | Hourly Availability | available_time_m |
Business Unit Code | STRING | WFM | Latest | Business Unit Dimension | business_unit_code | |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Activity Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Preferences | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Adherence | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Scenario Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Person Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Absence Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Overtime Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Skill Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Day Off Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Site Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Requests | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Business Unit Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Group Page Dimension | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Time | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Hourly Availability | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Schedule Deviation | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Days | business_unit_id |
Business Unit ID | NUMBER | WFM | Latest | {0,number,#} | Shift Category Dimension | business_unit_id |
Business Unit Name | STRING | WFM | Latest | Business Unit Dimension | business_unit_name | |
Completed Calls | NUMBER | Sum | {0,number,#,###} | Queue Stats | completed_calls | |
Data Source ID | NUMBER | WFM | Latest | External Logon Dimension | datasource_id | |
Data Source ID | NUMBER | WFM | Latest | Queue Dimension | datasource_id | |
Day Off ID | NUMBER | WFM | Latest | Scheduled Agent Days | day_off_id | |
Day Off ID | NUMBER | WFM | Latest | Preferences | day_off_id | |
Day Off ID | NUMBER | WFM | Latest | Day Off Dimension | day_off_id | |
Day Off Name | STRING | WFM | Latest | Day Off Dimension | day_off_name | |
Day Off Shortname | STRING | WFM | Latest | Day Off Dimension | day_off_shortname | |
Days Off | NUMBER | WFM | Sum | {0,number,#} | Scheduled Agent Days | Days Off |
Default Scenario | NUMBER | WFM | Latest | Scenario Dimension | Default Scenario | |
Deviation Contract Time | NUMBER | WFM | Sum | Schedule Deviation | deviation_contract_s | |
Deviation Scheduled Ready Time | NUMBER | WFM | Sum | Schedule Deviation | deviation_schedule_ready_s | |
Deviation Scheduled Time | NUMBER | WFM | Sum | Schedule Deviation | deviation_schedule_s | |
Direct Incoming Calls | NUMBER | WFM | Sum | {0,number,#} | Agent Stats | direct_incoming_calls |
Direct Incoming Talk Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Stats | direct_incoming_calls_talk_time_s |
Direct Outbound Calls | NUMBER | WFM | Sum | {0,number,#} | Agent Stats | direct_outbound_calls |
Direct Outbound Talk Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Stats | direct_outbound_talk_time_s |
Employment Number | STRING | WFM | Latest | Person Dimension | employment_number | |
External Logon ID | NUMBER | WFM | Latest | Agent Stats | acd_login_id | |
External Logon ID | NUMBER | WFM | Latest | External Logon Dimension | acd_login_id | |
External Logon ID | NUMBER | WFM | Latest | Bridge Acd Login Person | acd_login_id | |
External Logon ID | NUMBER | WFM | Latest | Agent Queue Stats | acd_login_id | |
External Logon Name | STRING | WFM | Latest | External Logon Dimension | acd_login_name | |
Forecast Method | STRING | WFM | Latest | Workload Dimension | forecast_method_name | |
Forecast Method | STRING | WFM | Latest | Skill Dimension | forecast_method_name | |
forecast_method_code | STRING | WFM | Latest | Skill Dimension | forecast_method_code | |
forecast_method_code | STRING | WFM | Latest | Workload Dimension | forecast_method_code | |
Forecasted ACW (s) | NUMBER | WFM | Sum | {0,number,#,##0} | Forecast Workload | forecasted_after_call_work_s |
Forecasted ACW excl Campaign (s) | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Workload | forecasted_after_call_work_excl_campaign_s |
Forecasted Agents Skill (interval) | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | forecasted_resources |
Forecasted Agents Skill incl Shrinkage (interval) | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | forecasted_resources_incl_shrinkage |
Forecasted Backoffice Tasks | NUMBER | WFM | Sum | {0,number,#,##0.0} | Forecast Workload | forecasted_backoffice_tasks |
Forecasted Calls excl Campaign | NUMBER | WFM | Sum | {0,number,#,###.00} | Forecast Workload | forecasted_calls_excl_campaign |
Forecasted Emails | NUMBER | WFM | Sum | {0,number,#,##0.0} | Forecast Workload | forecasted_emails |
Forecasted Handling Time (s) | NUMBER | WFM | Sum | {0,number,#,###.00} | Forecast Workload | forecasted_handling_time_s |
Forecasted Talk Time (s) | NUMBER | WFM | Sum | {0,number,#,###.00} | Forecast Workload | forecasted_talk_time_s |
Forecasted Time Skill excl Shrinkage (hh:mm) | NUMBER | WFM | Sum | Forecast Skill vs Schedule | Forecasted Time Skill (hh:mm) | |
Forecasted Time Skill incl Shrinkage (hh:mm) | NUMBER | WFM | Sum | Forecast Skill vs Schedule | Forecasted Time Skill incl Shrinkage (hh:mm) | |
Forecasted Volume | NUMBER | WFM | Sum | {0,number,#,##0.0} | Forecast Workload | forecasted_calls |
Forecasted Volume Skill | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | forecasted_tasks |
Forecasted Volume Skill incl Shrinkage | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | forecasted_tasks_incl_shrinkage |
forecasted_campaign_after_call_work_s | NUMBER | WFM | Sum | {0,number,#,###.00} | Forecast Workload | forecasted_campaign_after_call_work_s |
forecasted_campaign_calls | NUMBER | WFM | Sum | {0,number,#,###.0} | Forecast Workload | forecasted_campaign_calls |
forecasted_campaign_handling_time_s | NUMBER | WFM | Sum | {0,number,#,###.00} | Forecast Workload | forecasted_campaign_handling_time_s |
forecasted_campaign_talk_time_s | NUMBER | WFM | Sum | {0,number,#,###.00} | Forecast Workload | forecasted_campaign_talk_time_s |
Group Name | STRING | WFM | Latest | Group Page Dimension | group_name | |
Group Page ID | NUMBER | WFM | Latest | Group Page Dimension | group_page_id | |
Group Page ID | NUMBER | WFM | Latest | Bridge Group Page Person | group_page_id | |
Group Page Type | STRING | WFM | Latest | Group Page Dimension | group_page_name | |
Group Page Type ID | STRING | WFM | Latest | Group Page Dimension | group_page_code | |
Handling Time (s) | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | handle_time_s |
Hold Time (s) | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | hold_time_s |
Idle Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Stats | idle_time_s |
In Adherence (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Adherence | seconds_in_adherence |
In Adherence (s) - By State | NUMBER | Sum | Adherence Details | in_adherence_duration_seconds | ||
In Neutral Adherence (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Adherence | seconds_in_neutral_adherence |
In Neutral Adherence (s) - By State | NUMBER | WFM | Sum | Adherence Details | neutral_adherence_duration_seconds | |
Late for Work (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Adherence | seconds_late_for_work |
Late for Work Count | NUMBER | WFM | Sum | {0,number,#} | Adherence | Late for Work Count |
Log Data Source | STRING | WFM | Latest | External Logon Dimension | log_object_name | |
Log Data Source | STRING | WFM | Latest | Queue Dimension | log_object_name | |
Logged In Time(hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Stats | logged_in_time_s |
Longest Delay In Queue Abandoned (hh:mm:ss) | NUMBER | WFM | Max | {0,date,hh:mm:ss} | Queue Stats | longest_delay_in_queue_abandoned_s |
Longest Delay In Queue Answered (hh:mm:ss) | NUMBER | WFM | Max | {0,date,hh:mm:ss} | Queue Stats | longest_delay_in_queue_answered_s |
Not Ready Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Stats | not_ready_time_s |
Offered Volume | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | offered_calls |
Out of Adherence (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Adherence | seconds_out_of_adherence |
Out of Adherence (s) - By State | NUMBER | WFM | Sum | Adherence Details | out_of_adherence_duration_seconds | |
Overflow In Calls | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | overflow_in_calls |
Overflow Out Calls | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | overflow_out_calls |
Overtime ID | NUMBER | WFM | Latest | {0,number,#} | Overtime Dimension | overtime_id |
Overtime ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Time | overtime_id |
Overtime Type | STRING | WFM | Latest | Overtime Dimension | overtime_name | |
Overtime Type Status | STRING | Latest | Overtime Dimension | Overtime Type Status | ||
Parttime Percentage | STRING | WFM | Latest | Person Dimension | parttime_percentage | |
Person Code | STRING | WFM | Latest | Person Dimension | person_code | |
Person Contract | STRING | WFM | Latest | Person Dimension | contract_name | |
Person Email | STRING | WFM | Latest | Person Dimension | ||
Person First Name | STRING | WFM | Latest | Person Dimension | first_name | |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Requests | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Adherence | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Bridge Acd Login Person | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Person Dimension | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Preferences | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Days | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Adherence Details | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Time | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Schedule Deviation | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Bridge Group Page Person | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Agent Skills | person_id |
Person ID | NUMBER | WFM | Latest | {0,number,#} | Hourly Availability | person_id |
Person Is Agent | NUMBER | WFM | Latest | {0,number,#} | Person Dimension | is_agent |
Person Last Name | STRING | WFM | Latest | Person Dimension | last_name | |
Person Name | STRING | WFM | Latest | Person Dimension | person_name | |
Person Note | STRING | WFM | Latest | Person Dimension | note | |
Person Period End Date | DATE | WFM | Latest | {0,date,yyyy/MM/dd HH:mm:ssZZ} | Person Dimension | valid_to_date |
Person Period Start Date | DATE | WFM | Latest | {0,date,yyyy/MM/dd HH:mm:ssZZ} | Person Dimension | valid_from_date |
Person Period Start Date (Agent Local) | DATE | WFM | Latest | {0,date,yyyy/MM/dd} | Person Dimension | valid_from_date_local |
Planned Overtime (m) | NUMBER | WFM | Sum | {0,number,#,###.0} | Scheduled Agent Time | planned_overtime_m |
Predicted Answered Within SL Skill | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | estimated_tasks_answered_within_sl |
Predicted Answered Within SL Skill incl Shrinkage | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | estimated_tasks_answered_within_sl_incl_shrinkage |
Preference Must Haves | NUMBER | WFM | Sum | {0,number,#} | Preferences | must_haves |
Preference Type | STRING | WFM | Latest | Preference Type Dimension | preference_type_name | |
Preference Type ID | NUMBER | WFM | Latest | Preference Type Dimension | preference_type_id | |
Preference Type ID | NUMBER | WFM | Latest | Preferences | preference_type_id | |
Preferences Fulfilled | NUMBER | WFM | Sum | {0,number,#} | Preferences | preferences_fulfilled |
Preferences Requested | NUMBER | WFM | Sum | {0,number,#} | Preferences | preferences_requested |
Preferences Unfulfilled | NUMBER | WFM | Sum | {0,number,#} | Preferences | preferences_unfulfilled |
Queue ID | NUMBER | WFM | Latest | Agent Queue Stats | queue_id | |
Queue ID | NUMBER | WFM | Latest | Queue Dimension | queue_id | |
Queue ID | NUMBER | WFM | Latest | Bridge Queue Workload | queue_id | |
Queue ID | NUMBER | WFM | Latest | Queue Stats | queue_id | |
Queue Name | STRING | WFM | Latest | Queue Dimension | queue_name | |
Ready Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Agent Stats | ready_time_s |
Request Application Timestamp | DATE | WFM | Latest | Requests | application_datetime | |
Request Code | STRING | WFM | Latest | Requests | request_code | |
Request Enddate | DATE | WFM | Latest | Requests | request_enddate | |
Request Startdate | DATE | WFM | Latest | Requests | request_startdate | |
Request Status | STRING | WFM | Latest | Request Status Dimension | request_status_name | |
Request Status ID | NUMBER | WFM | Latest | Request Status Dimension | request_status_id | |
Request Status ID | NUMBER | WFM | Latest | Requests | request_status_id | |
Request Type | STRING | WFM | Latest | Request Type Dimension | request_type_name | |
Request Type ID | NUMBER | WFM | Latest | Request Type Dimension | request_type_id | |
Request Type ID | NUMBER | WFM | Latest | Requests | request_type_id | |
Requested Days | NUMBER | WFM | Sum | {0,number,#} | Requests | request_day_count |
Requested Time | NUMBER | WFM | Sum | Requests | Requested Time (s) | |
Scenario ID | NUMBER | WFM | Latest | {0,number,#} | Preferences | scenario_id |
Scenario ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Time | scenario_id |
Scenario ID | NUMBER | WFM | Latest | {0,number,#} | Forecast Skill vs Schedule | scenario_id |
Scenario ID | NUMBER | WFM | Latest | {0,number,#} | Scheduled Agent Days | scenario_id |
Scenario ID | NUMBER | WFM | Latest | {0,number,#} | Forecast Workload | scenario_id |
Scenario ID | NUMBER | WFM | Latest | {0,number,#} | Hourly Availability | scenario_id |
Scenario ID | NUMBER | WFM | Latest | {0,number,#} | Scenario Dimension | scenario_id |
Scenario Name | STRING | WFM | Latest | Scenario Dimension | scenario_name | |
Scenario Name (Business Unit) | STRING | WFM | Latest | Scenario Dimension | Scenario Name (Business Unit) | |
Scenario Status | STRING | WFM | Latest | Scenario Dimension | Scenario Status | |
Schedule Date Interval | DATE | WFM | Latest | Agent Stats | date_interval | |
Schedule Date Interval | DATE | WFM | Latest | Forecast Skill vs Schedule | date_interval | |
Schedule Date Interval | DATE | WFM | Latest | Scheduled Agent Time | schedule_date_interval | |
Schedule Date Interval | DATE | WFM | Latest | Forecast Workload | date_interval | |
Schedule Date Interval | DATE | WFM | Latest | Queue Stats | date_interval | |
Schedule Date Interval | DATE | WFM | Latest | Schedule Deviation | date_interval | |
Schedule Date Interval | DATE | WFM | Latest | Agent Queue Stats | date_interval | |
Schedule vs Forecast Intraday Deviation (hh:mm) | NUMBER | WFM | Sum | Forecast Skill vs Schedule | Schedule vs Forecast Intraday Deviation (hh:mm) | |
Schedule vs Forecast Intraday Deviation mins | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | intraday_deviation_m |
Scheduled Agents Skill (interval) | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | scheduled_resources |
Scheduled Contract Absence Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Scheduled Agent Time | Scheduled Contract Absence Time (s) |
Scheduled Contract Absence Time (m) | NUMBER | WFM | Sum | {0,number,#,###.00} | Scheduled Agent Time | scheduled_contract_time_absence_m |
Scheduled Contract Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Scheduled Agent Time | Scheduled Contract Time (s) |
Scheduled Contract Time (m) | NUMBER | WFM | Sum | {0,number,#,###.00} | Scheduled Agent Time | scheduled_contract_time_m |
Scheduled Contract Time (s) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Schedule Deviation | contract_time_s |
Scheduled Days Hourly | NUMBER | WFM | Sum | {0,number,#,##0} | Hourly Availability | scheduled_days |
Scheduled Overtime (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Scheduled Agent Time | Scheduled Overtime (s) |
Scheduled Overtime (m) | NUMBER | WFM | Sum | {0,number,#,###.0} | Scheduled Agent Time | scheduled_over_time_m |
Scheduled Paid Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Scheduled Agent Time | Scheduled Paid Time (s) |
Scheduled Paid Time (m) | NUMBER | WFM | Sum | {0,number,#,###.00} | Scheduled Agent Time | scheduled_paid_time_m |
Scheduled Ready Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Scheduled Agent Time | Scheduled Ready Time sec |
Scheduled Ready Time (m) | NUMBER | WFM | Sum | {0,number,#,###.00} | Scheduled Agent Time | scheduled_ready_time_m |
Scheduled Ready Time (s) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Schedule Deviation | scheduled_ready_time_s |
Scheduled Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Scheduled Agent Time | Scheduled Time (s) |
Scheduled Time (m) | NUMBER | WFM | Sum | {0,number,#,###.00} | Scheduled Agent Time | scheduled_time_m |
Scheduled Time Hourly (m) | NUMBER | WFM | Sum | {0,number,#,###.00} | Hourly Availability | scheduled_time_m |
Scheduled Time Skill (hh:mm) | NUMBER | WFM | Sum | Forecast Skill vs Schedule | Scheduled Time Skill (hh:mm) | |
Scheduled Time Skill mins | NUMBER | WFM | Sum | {0,number,#,##0.00} | Forecast Skill vs Schedule | scheduled_resources_m |
Scheduled Work Time (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Scheduled Agent Time | Scheduled Work Time (s) |
Scheduled Work Time (m) | NUMBER | WFM | Sum | {0,number,#,###.00} | Scheduled Agent Time | scheduled_work_time_m |
Shift Category ID | NUMBER | WFM | Latest | Preferences | shift_category_id | |
Shift Category ID | NUMBER | WFM | Latest | Scheduled Agent Time | shift_category_id | |
Shift Category ID | NUMBER | WFM | Latest | Scheduled Agent Days | shift_category_id | |
Shift Category ID | NUMBER | WFM | Latest | Shift Category Dimension | shift_category_id | |
Shift Category Name | STRING | WFM | Latest | Shift Category Dimension | shift_category_name | |
Shift Category Shortname | STRING | WFM | Latest | Shift Category Dimension | shift_category_shortname | |
Shift Category Status | STRING | WFM | Latest | Shift Category Dimension | Shift Category Status | |
Shift Length (h) | NUMBER | WFM | Latest | Shift Length Dimension | shift_length_h | |
Shift Length (m) | NUMBER | WFM | Latest | Shift Length Dimension | shift_length_m | |
Shift Length ID | NUMBER | WFM | Latest | Shift Length Dimension | shift_length_id | |
Shift Length ID | NUMBER | WFM | Latest | Scheduled Agent Time | shift_length_id | |
Shift Startdate (Agent Local Time) | DATE | WFM | Latest | {0,date,yyyy/MM/dd} | Scheduled Agent Days | shift_startdate_local |
Shift Startdate (Agent Local Time) | DATE | WFM | Latest | {0,date,yyyy/MM/dd} | Preferences | date_interval |
Shift Startdate (Agent Local Time) | DATE | WFM | Latest | {0,date,yyyy/MM/dd} | Hourly Availability | date |
Shift Startdate (Agent Local Time) | DATE | WFM | Latest | {0,date,yyyy/MM/dd} | Adherence | shift_startdate_local |
Shift Starttime | DATE | WFM | Latest | Scheduled Agent Time | shift_starttime | |
Shift Starttime | DATE | WFM | Latest | Adherence Details | shift_starttime | |
Shift Starttime | DATE | WFM | Latest | Schedule Deviation | shift_startdate_interval | |
shift_startdate_local_id | NUMBER | Latest | {0,number,#} | Scheduled Agent Days | shift_startdate_local_id | |
Shifts Count | NUMBER | WFM | Sum | {0,number,#} | Scheduled Agent Days | Shifts Count |
Site Code | STRING | WFM | Latest | Site Dimension | site_code | |
Site ID | NUMBER | WFM | Latest | {0,number,#} | Team Dimension | site_id |
Site ID | NUMBER | WFM | Latest | {0,number,#} | Site Dimension | site_id |
Site Name | STRING | WFM | Latest | Site Dimension | site_name | |
Skill ID | NUMBER | WFM | Latest | Skill Dimension | skill_id | |
Skill ID | NUMBER | WFM | Latest | Agent Skills | skill_id | |
Skill ID | NUMBER | WFM | Latest | Workload Dimension | skill_id | |
Skill ID | NUMBER | WFM | Latest | Forecast Skill vs Schedule | skill_id | |
Skill Name | STRING | WFM | Latest | Skill Dimension | skill_name | |
Skill Status | STRING | WFM | Latest | Skill Dimension | Skill Status | |
skill_code | STRING | WFM | Latest | Skill Dimension | skill_code | |
Speed of Answer (s) | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | speed_of_answer_s |
Standard Deviation | NUMBER | WFM | StdDev | {0,number,#,##0.00} | Forecast Skill vs Schedule | relative_difference |
State Endtime | DATE | WFM | Latest | Adherence Details | stategroup_end | |
State Group | STRING | WFM | Latest | Adherence Details | stategroup_name | |
State Group ID | STRING | WFM | Latest | Adherence Details | stategroup_id | |
State Starttime | DATE | WFM | Latest | Adherence Details | stategroup_start | |
Talk Time (s) | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | talk_time_s |
Team ID | NUMBER | WFM | Latest | {0,number,#} | Team Dimension | team_id |
Team ID | NUMBER | WFM | Latest | {0,number,#} | Person Dimension | team_id |
Team Name | STRING | WFM | Latest | Team Dimension | team_name | |
Time in Shift (hh:mm:ss) | NUMBER | WFM | Sum | {0,date,hh:mm:ss} | Adherence | seconds_in_shift |
Time in State (s) | NUMBER | WFM | Sum | Adherence Details | state_duration_seconds | |
Time to Abandon (s) | NUMBER | WFM | Sum | {0,number,#,###} | Queue Stats | time_to_abandon_s |
Use Acd Login Person Bridge | NUMBER | WFM | Sum | Bridge Acd Login Person | use_bridge | |
Use Group Page Person Bridge | NUMBER | Sum | Bridge Group Page Person | use_bridge | ||
Use Queue Workload Bridge | NUMBER | WFM | Sum | Bridge Queue Workload | use_bridge | |
WFM Team Code | STRING | WFM | Latest | Team Dimension | team_code | |
Workload Calculation Percentage Abandoned | NUMBER | WFM | DistinctValues | {0,number,0.0%} | Workload Dimension | percentage_abandoned |
Workload Calculation Percentage Abandoned After SL | NUMBER | WFM | DistinctValues | {0,number,0.0%} | Workload Dimension | percentage_abandoned_after_service_level |
Workload Calculation Percentage Abandoned Short Calls | NUMBER | WFM | DistinctValues | {0,number,0.0%} | Workload Dimension | percentage_abandoned_short |
Workload Calculation Percentage Abandoned Within SL | NUMBER | WFM | DistinctValues | {0,number,0.0%} | Workload Dimension | percentage_abandoned_within_service_level |
Workload Calculation Percentage Offered | NUMBER | WFM | DistinctValues | {0,number,0.0%} | Workload Dimension | percentage_offered |
Workload Calculation Percentage Overflow In | NUMBER | WFM | DistinctValues | {0,number,0.0%} | Workload Dimension | percentage_overflow_in |
Workload Calculation Percentage Overflow Out | NUMBER | WFM | DistinctValues | {0,number,0.0%} | Workload Dimension | percentage_overflow_out |
Workload ID | NUMBER | WFM | Latest | Bridge Queue Workload | workload_id | |
Workload ID | NUMBER | WFM | Latest | Workload Dimension | workload_id | |
Workload ID | NUMBER | WFM | Latest | Forecast Workload | workload_id | |
Workload Name | STRING | WFM | Latest | Workload Dimension | workload_name | |
Workload Status | STRING | WFM | Latest | Workload Dimension | Workload Status |