Fields mappings
The fields mappings table displays how the field name you see in Data Explorer relates to the column name in the source data set.
|
Display name |
Type |
Tags |
Aggregator |
Display format |
Source |
Data set column name |
|---|---|---|---|---|---|---|
| ACD ID | STRING | QM | Latest | Agent Productivity Daily | AgentAcdId | |
| ACD Login Id | STRING | Analytics, QM | Latest | Person 2 | acdLoginId | |
| AD Login | STRING | Analytics, QM | Latest | Person 2 | adLogin | |
| Agent Email | STRING | Analytics, QM | Latest | Person 2 | AgentEmail | |
| Agent Full Name | STRING | Analytics, QM | Latest | Person 2 | AgentFullName | |
| Agent ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Person 2 | WFMAgentId |
| Agent Rank | STRING | Analytics, QM | Latest | Person 2 | agentRank | |
| Answered | NUMBER | QM | Latest | {0,number,#} | Customer Contact Record | wasAnswered |
| APD Average Contact Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity Daily | AverageContactSeconds | |
| APD Average Contacts Per Hour | NUMBER | Sum | {0,number,#,###} | Agent Productivity Daily | AverageContactsPerHour | |
| APD Average Handle Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity Daily | AverageHandleSeconds | |
| APD Average Hold Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity Daily | AverageHoldSeconds | |
| APD Average Prorated Not Ready Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity Daily | AverageProratedNotReadySeconds | |
| APD Average Prorated Ready Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity Daily | AverageProratedReadySeconds | |
| APD Average Work Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity Daily | AverageWorkSeconds | |
| Application | STRING | Analytics | Latest | Application Usage API | application | |
| Application Capture Contact Start | DATE | Analytics | Latest | Application Usage API | start | |
| Application Capture Start | DATE | Analytics | Latest | Application Usage API | date | |
| Application Duration Seconds | NUMBER | Analytics | Sum | {0,number,#,###.0} | Application Usage API | applicationDurationSeconds |
| Application In Focus Duration Seconds | NUMBER | Analytics | Sum | {0,number,#,###.0} | Application Usage API | applicationInFocusDurationSeconds |
| Application In Focus Start | DATE | Analytics | Latest | Application Usage API | applicationInfocusStart | |
| Application Label | STRING | Analytics | Latest | Application Usage API | applicationLabel | |
| APSI Average Contact Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity by Service Queue Interval | AverageContactSeconds | |
| APSI Average Handle Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity by Service Queue Interval | AverageHandleSeconds | |
| APSI Average Hold Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity by Service Queue Interval | AverageHoldSeconds | |
| APSI Average Prorated Not Ready Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity by Service Queue Interval | AverageProratedNotReadySeconds | |
| APSI Average Prorated Ready Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity by Service Queue Interval | AverageProratedReadySeconds | |
| APSI Average Work Seconds | NUMBER | Sum | {0,number,#,##0.0} | Agent Productivity by Service Queue Interval | AverageWorkSeconds | |
| Associated Call ID | STRING | Analytics, QM | Latest | Customer Contact Record | associatedCallId | |
| BandMax1 | NUMBER | QM | Latest | {0,number,#,###.0} | Evaluations View | bandMax1 |
| BandMax2 | NUMBER | QM | Latest | {0,number,#,###.0} | Evaluations View | bandMax2 |
| Calibrated | NUMBER | QM | Latest | {0,number,#} | Customer Contact Record | isCalibration |
| Calling Number | STRING | QM | Latest | Customer Contact Record | ani | |
| Capture ID | NUMBER | Analytics | Latest | {0,number,#} | Application Usage API | captureid |
| Channel | NUMBER | Analytics | Latest | Transcription Analytics | channel | |
| Contact Evaluation State | STRING | QM | Latest | Customer Contact Record | ccr.EvalState | |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Application Usage API | ccrid |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Phrase List | spoofCcrId |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | z_Legacy Contact Predictive Score | ccrId |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Machine Learning | CcrId |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Contact Phrase Usage API | ccrid |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Recording Event | CcrId |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Text Analytics | ccrid |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | z_Legacy Sentiment Analysis API | ccrid |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Custom Metadata | CcrId |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Evaluations View | CallId |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Customer Contact Record | ccrId |
| Contact ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Transcription Analytics | ccrId |
| Contact Start Time | DATE | Analytics, QM | Latest | Customer Contact Record | startTime | |
| Contact State | STRING | Analytics | Latest | Application Usage API | callState | |
| Contact Type ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Customer Contact Record | ccrTypeFK |
| Contact Type ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Customer Contact Record Type | CcrTypeId |
| Contact Type Name | STRING | Analytics, QM | Latest | Customer Contact Record Type | name | |
| Contact Was Held | NUMBER | Analytics, QM | Max | {0,number,#} | Recording Event | Contact Was Held |
| Contact Was Paused | NUMBER | Analytics, QM | Max | {0,number,#} | Recording Event | Contact Was Paused |
| Custom Data 01 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 01 | |
| Custom Data 02 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 02 | |
| Custom Data 03 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 03 | |
| Custom Data 04 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 04 | |
| Custom Data 05 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 05 | |
| Custom Data 06 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 06 | |
| Custom Data 07 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 07 | |
| Custom Data 08 | STRING | Analytics, QM, CWFM | Latest | Custom Metadata | Custom Data 08 | |
| Custom Data 09 | STRING | Analytics, QM, CWFM | Latest | Custom Metadata | Custom Data 09 | |
| Custom Data 10 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 10 | |
| Custom Data 11 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 11 | |
| Custom Data 12 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 12 | |
| Custom Data 13 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 13 | |
| Custom Data 14 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 14 | |
| Custom Data 15 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 15 | |
| Custom Data 16 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 16 | |
| Custom Data 17 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 17 | |
| Custom Data 18 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 18 | |
| Custom Data 19 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 19 | |
| Custom Data 20 | STRING | Analytics, QM | Latest | Custom Metadata | Custom Data 20 | |
| Date Evaluated | DATE | QM | Latest | Evaluations View | DateEvaluated | |
| dCount of Eval Comment ID | NUMBER | QM | DistinctCount | {0,number,#,###} | Evaluation Comments | dCount of Eval Comment ID |
| Detractors | NUMBER | Analytics, QM | Sum | Custom Metadata | Detractors | |
| Document | STRING | Analytics | Latest | Application Usage API | document | |
| Document Label | STRING | Analytics | Latest | Application Usage API | documentLabel | |
| Duration | NUMBER | QM | Sum | Customer Contact Record | duration | |
| Duration in Seconds | NUMBER | QM | Sum | Customer Contact Record | Duration in Seconds | |
| Employee ID | STRING | Analytics, QM | Latest | Person 2 | employeeId | |
| Evaluation Comment Contact Offset | NUMBER | QM | Latest | {0,number,#} | Evaluation Comments | contactOffset |
| Evaluation Comment Date | DATE | QM | Latest | Evaluation Comments | created | |
| Evaluation Comment ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Evaluation Comments | CommentKey |
| Evaluation Comment Text | STRING | QM | Latest | Evaluation Comments | CommentText | |
| Evaluation Commenter Full Name | STRING | QM | Latest | Person 2 | CommenterFullName | |
| Evaluation Commenter ID | NUMBER | QM | Latest | {0,number,#} | Person 2 | CommenterID |
| Evaluation Commenter ID | NUMBER | QM | Latest | {0,number,#} | Evaluation Comments | personFK |
| Evaluation Form ID | NUMBER | QM | Latest | {0,number,#} | Evaluations View | EvalFormId |
| Evaluation Form ID | NUMBER | QM | Latest | {0,number,#} | Customer Contact Record | evalFormFK |
| Evaluation Form Question ID | NUMBER | QM | Latest | Evaluation Comments | questionFK | |
| Evaluation Form Question ID | NUMBER | QM | Latest | Evaluations View | formQuestionFK | |
| Evaluation Form Question Option ID | NUMBER | QM | Latest | {0,number,#} | Evaluations View | EvalFormQuestionOptionId |
| Evaluation Form Question Option Type ID | NUMBER | QM | Latest | {0,number,#} | Evaluations View | EvalFormQuestionOptiontypefk |
| Evaluation Form Question Option Type Name | STRING | QM | Latest | Evaluations View | EvalFormQuestionOptionTypeName | |
| Evaluation Form Section ID | NUMBER | QM | Latest | {0,number,#} | Evaluation Comments | sectionFK |
| Evaluation Form Section ID | NUMBER | QM | Latest | {0,number,#} | Evaluations View | EvalFormSectionId |
| Evaluation ID | NUMBER | QM | Latest | {0,number,#} | Evaluation Comments | evalFK |
| Evaluation ID | NUMBER | QM | Latest | {0,number,#} | Evaluations View | EvaluationId |
| Evaluation IsDeleted | NUMBER | QM | Latest | Evaluations View | Evaluation IsDeleted | |
| Evaluation Total Score | NUMBER | QM | Latest | Evaluations View | totalScore | |
| Evaluator Full Name | STRING | QM | Latest | Person 2 | EvaluatorFullName | |
| Evaluator ID | NUMBER | QM | Latest | {0,number,#} | Person 2 | EvaluatorId |
| Evaluator ID | NUMBER | QM | Latest | {0,number,#} | Customer Contact Record | evaluatorFK |
| First Name | STRING | Analytics, QM | Latest | Person 2 | firstName | |
| Form Additive Score | NUMBER | QM | Latest | {0,number,#,###.0} | Evaluations View | additiveScore |
| Form Description | STRING | QM | Latest | Evaluations View | FormDescription | |
| Form KPI | STRING | QM | Latest | Evaluations View | kpi | |
| Form Name | STRING | QM | Latest | Evaluations View | FormName | |
| Form Total Points | NUMBER | QM | Sum | Evaluations View | FormTotalPoints | |
| Full Name | STRING | Analytics, QM | Latest | Person 2 | FullName | |
| Group Deactivated | DATE | Analytics, QM | Latest | Group | Groupdeactivated | |
| Group IsActive | NUMBER | Analytics, QM | Latest | Group | Group IsActive | |
| Group Name | STRING | Analytics, QM | Latest | Group | GroupName | |
| GroupId | NUMBER | Analytics, QM | Latest | {0,number,#} | Group | GroupId |
| GroupId | NUMBER | Analytics, QM | Latest | {0,number,#} | Application Usage API | groupId |
| GroupId | NUMBER | Analytics, QM | Latest | {0,number,#} | Customer Contact Record | groupFK |
| Has Screen | NUMBER | Analytics, QM | Latest | Customer Contact Record | Has Screen | |
| Has Voice | NUMBER | Analytics, QM | Latest | Customer Contact Record | Has Voice | |
| HR | NUMBER | QM | Latest | {0,number,#} | Customer Contact Record | isPip |
| icmCallId | STRING | QM | Latest | Customer Contact Record | icmCallId | |
| Inbound | NUMBER | QM | Latest | Customer Contact Record | isInbound | |
| isAgent | STRING | Analytics, QM | Latest | Person 2 | IsAgent | |
| Last Name | STRING | Analytics, QM | Latest | Person 2 | lastName | |
| LocalStartTime | DATE | QM | Latest | Customer Contact Record | localStartTime | |
| MinMaxHoursProfileId | NUMBER | Latest | {0,number,#} | Person 2 | MinMaxHoursProfileId | |
| Normalized Contact Score | NUMBER | QM | Latest | Evaluations View | Normalized Contact Score | |
| NotApproved | STRING | Analytics | Latest | Application Usage API | notApproved | |
| NPS Response | NUMBER | Analytics, QM | Latest | {0,number,#} | Custom Metadata | NPS Response |
| Number Called | STRING | QM | Latest | Customer Contact Record | dnis | |
| Passives | NUMBER | Analytics, QM | Sum | {0,number,#,###} | Custom Metadata | Passives |
| Person Activated | DATE | Analytics, QM | Latest | Person 2 | activated | |
| Person Deactivated | DATE | Analytics, QM | Latest | Person 2 | deactivated | |
| Person Department Start Date | DATE | Analytics, QM | Latest | Person 2 | departmentStartDate | |
| Person Email | STRING | Analytics, QM | Latest | Person 2 | ||
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Agent Adherence Report | PersonId |
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Person 2 | PersonId |
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Customer Contact Record | personFK |
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Agent Productivity Interval | PersonId |
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Agent Productivity Daily | PersonId |
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Application Usage API | personid |
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Agent Schedule | AgentId |
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Agent Productivity by Service Queue Interval | PersonId |
| Person ID | NUMBER | Analytics, QM | Latest | {0,number,#} | z_Legacy Sentiment Analysis API | agentid |
| Person Peripheral ID | NUMBER | QM | Latest | {0,number,#} | Person 2 | peripheralId |
| PersonTeamId | NUMBER | Latest | Person 2 | memberGroupFK | ||
| Phrase | STRING | Analytics | Latest | Phrase List | PhraseText | |
| Phrase | STRING | Analytics | Latest | Text Analytics | phrase | |
| Phrase | STRING | Analytics | Latest | Transcription Analytics | text | |
| Phrase | STRING | Analytics | Latest | Contact Phrase Usage API | phrase | |
| Phrase Category | STRING | Analytics | Latest | Contact Phrase Usage API | category | |
| Phrase Category | STRING | Analytics | Latest | Transcription Analytics | category | |
| Phrase Category | STRING | Analytics | Latest | Phrase List | PhraseCategoryName | |
| Phrase Category | STRING | Analytics | Latest | Text Analytics | category | |
| Phrase Confidence | NUMBER | Analytics | Latest | Phrase List | spoofConfidence | |
| Phrase Confidence | NUMBER | Analytics | Latest | Contact Phrase Usage API | confidence | |
| Phrase Confidence | NUMBER | Analytics | Latest | Transcription Analytics | confidence | |
| Phrase Confidence | NUMBER | Analytics | Latest | Text Analytics | spoofConfidence | |
| Phrase Confidence Cohort | NUMBER | Analytics | Sum | Contact Phrase Usage API | Phrase Confidence Cohort | |
| Phrase Confidence Cohort | NUMBER | Analytics | Sum | Transcription Analytics | Phrase Confidence Cohort | |
| Phrase Confidence Cohort | NUMBER | Analytics | Sum | Phrase List | spoofConfidenceCohort | |
| Phrase End Seconds | NUMBER | Analytics | Latest | Transcription Analytics | Phrase End Seconds | |
| Phrase Source | STRING | Analytics | Latest | Contact Phrase Usage API | Phrase Source | |
| Phrase Source | STRING | Analytics | Latest | Transcription Analytics | Phrase Source | |
| Phrase Source | STRING | Analytics | Latest | Text Analytics | Phrase Source | |
| Phrase Start Seconds | NUMBER | Analytics | Latest | Transcription Analytics | Phrase Start Seconds | |
| PhraseCategoryPicklist | STRING | Analytics | Latest | Phrase List | PhraseCategoryNamePicklist | |
| PhrasePicklist | STRING | Analytics | Latest | Phrase List | PhraseTextPicklist | |
| PointsFormQuestionPossibleScore | NUMBER | QM | Latest | Evaluations View | PointsFormQuestionPossibleScore | |
| PointsFormQuestionPossibleScoreApplicable | NUMBER | QM | Sum | Evaluations View | PointsFormQuestionPossibleScoreApplicable | |
| Position | NUMBER | Analytics | Latest | {0,number,#,###} | Text Analytics | position |
| Position | NUMBER | Analytics | Latest | {0,number,#,###} | Transcription Analytics | position |
| Predictive Detractors | NUMBER | Analytics | Sum | {0,number,#,###} | z_Legacy Contact Predictive Score | Predictive Detractors |
| Predictive Detractors | NUMBER | Analytics | Sum | {0,number,#,###} | Machine Learning | Predictive Detractors |
| Predictive Net Promoter Score | NUMBER | Analytics | Sum | {0,number,#} | z_Legacy Contact Predictive Score | netPromoterScore |
| Predictive Net Promoter Score | NUMBER | Analytics | Sum | {0,number,#} | Machine Learning | PredictiveNPS |
| Predictive NPS Response | NUMBER | Analytics | Latest | {0,number,#} | z_Legacy Contact Predictive Score | Predictive NPS Response |
| Predictive NPS Response | NUMBER | Analytics | Latest | {0,number,#} | Machine Learning | Predictive NPS Response |
| Predictive Passives | NUMBER | Analytics | Sum | {0,number,#,###} | z_Legacy Contact Predictive Score | Predictive Passives |
| Predictive Passives | NUMBER | Analytics | Sum | {0,number,#,###} | Machine Learning | Predictive Passives |
| Predictive Promoters | NUMBER | Analytics | Sum | {0,number,#,###} | z_Legacy Contact Predictive Score | Predictive Promoters |
| Predictive Promoters | NUMBER | Analytics | Sum | {0,number,#,###} | Machine Learning | Predictive Promoters |
| Predictive Quality Score | NUMBER | Analytics | Sum | {0,number,#} | z_Legacy Contact Predictive Score | evalScorePrediction |
| Predictive Quality Score | NUMBER | Analytics | Sum | {0,number,#} | Machine Learning | PredictiveEval |
| Promoters | NUMBER | Analytics, QM | Sum | {0,number,#,###} | Custom Metadata | Promoters |
| Question Label | STRING | QM | Latest | Evaluations View | label | |
| Question Points | NUMBER | QM | Sum | {0,number,#,##0.0} | Evaluations View | points |
| Question Possible Score | NUMBER | QM | Sum | Evaluations View | QuestionPossibleScore | |
| Question Score | NUMBER | QM | Sum | {0,number,#,##0.0} | Evaluations View | QuestionScore |
| Question Text | STRING | Analytics, QM | Latest | Evaluations View | QuestionText | |
| Question Weight | NUMBER | QM | Latest | Evaluations View | QuestionWeight | |
| Receiver | STRING | Analytics | Latest | Text Analytics | receiver | |
| Reconciled | NUMBER | QM | Latest | {0,number,#} | Customer Contact Record | isReconciled |
| Recording Event Created Date | DATE | QM | Latest | Recording Event | RecordingEventCreatedDate | |
| Recording Event Duration | NUMBER | QM | Sum | Recording Event | duration | |
| Recording Event ID | NUMBER | QM | Latest | {0,number,#} | Recording Event | RecordingEventId |
| Recording Event Type ID | NUMBER | QM | Latest | {0,number,#} | Recording Event | recordingEventTypeId |
| Recording Event Type ID | NUMBER | QM | Latest | {0,number,#} | Recording Event Type | RecordingEventTypeId |
| Recording Event Type Name | STRING | QM | Latest | Recording Event Type | name | |
| Schedule Release Profile ID | NUMBER | Latest | {0,number,#} | Person 2 | scheduleReleaseProfileId | |
| Score Is Counted | NUMBER | QM | Latest | {0,number,#} | Evaluations View | isCountedScore |
| ScoringType | STRING | QM | Latest | Evaluations View | ScoringType | |
| Section Average | NUMBER | QM | Sum | Evaluations View | sectionAvg | |
| Section Name | STRING | QM | Latest | Evaluations View | SectionName | |
| Section Weight | NUMBER | QM | Latest | Evaluations View | sectionWeight | |
| Sender | STRING | Analytics | Latest | Text Analytics | sender | |
| Sentiment | STRING | Analytics | Latest | z_Legacy Sentiment Analysis API | Sentiment_Friendly | |
| Sentiment | STRING | Analytics | Latest | Machine Learning | Sentiment_Friendly | |
| SQHI Average Contact Seconds | NUMBER | Sum | {0,number,#,###.0} | Service Queue Historical Interval | AverageContactSeconds | |
| SQHI Average Speed Of Answer Seconds | NUMBER | Sum | {0,number,#,###.0} | Service Queue Historical Interval | AverageSpeedOfAnswerSeconds | |
| SQHI Average Work Seconds | NUMBER | Sum | {0,number,#,###.0} | Service Queue Historical Interval | AverageWorkSeconds | |
| Staffing Group ID | NUMBER | Latest | {0,number,#} | Person 2 | StaffingGroupId | |
| Subject | STRING | Analytics | Latest | Text Analytics | subject | |
| Team Deactivated | DATE | Analytics, QM | Latest | Group | Teamdeactivated | |
| Team IsActive | NUMBER | Analytics, QM | Latest | Group | Team IsActive | |
| Team Name | STRING | Analytics, QM | Latest | Group | TeamName | |
| TeamId | NUMBER | Analytics, QM | Latest | {0,number,#} | Group | TeamId |
| TeamId | NUMBER | Analytics, QM | Latest | {0,number,#} | Customer Contact Record | teamFK |
| TeamId | NUMBER | Analytics, QM | Latest | {0,number,#} | Application Usage API | teamId |
| Time to Answer | NUMBER | Analytics, QM | Sum | {0,number,#,###.0} | Customer Contact Record | timeToAnswer |
| Timezone Display Name | STRING | Analytics, QM | Latest | Timezone | DisplayName | |
| Timezone ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Timezone | Timezone |
| Timezone ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Customer Contact Record | startTimeTzFK |
| Timezone ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Evaluations View | evaluatedTzFK |
| Timezone ID | NUMBER | Analytics, QM | Latest | {0,number,#} | Evaluation Comments | createdTzFK |
| Timezone Java Name | STRING | Analytics, QM | Latest | Timezone | javaName | |
| Timezone UTC Offset | NUMBER | Analytics, QM | Latest | {0,number,#} | Timezone | UtcOffset |
| Training | NUMBER | QM | Latest | {0,number,#} | Customer Contact Record | isTraining |
| URL | STRING | Analytics | Latest | Application Usage API | URL | |
| UsedPhrase | STRING | Analytics | Latest | Phrase List | spoofUsedPhrase | |
| UsedPhrase | STRING | Analytics | Latest | Text Analytics | EachUsedPhrase | |
| UsedPhrase | STRING | Analytics | Latest | Transcription Analytics | UsedPhrase | |
| UsedPhrase | STRING | Analytics | Latest | Contact Phrase Usage API | UsedPhrase |