rc_agent_queue index
|
CDM field name |
CDM field type |
Description |
Source field name |
Data source |
Display format |
|---|---|---|---|---|---|
| account_id | Number | Unique account the agent belongs to | account_id | Agent Events | String |
| agent_id | Number | Unique identifier of the agent | agent_id | Agent Events | 0,0.[000] |
| call_type | String | Type of the call | call_type | Agent Events | String |
| doc_key | String | Unique identifier of message | NA | CDM-generated | String |
| event_type | String | State the agents selected to be in or is automatically placed in | event_type | Agent Events | String |
| msg_epoch | Date | Epoch time at which the real time message was collected and processed | NA | CDM-generated | MMM D, YYYY @ HH:mm:ss.SSS (kibana default date format) |
| msg_type | String | The type of real time message feed | NA | CDM-generated | String |
| profile.firstName | String | First name of the agent who answered the call | firstName | Agent Group API | String |
| profile.lastName | String | Last name of the agent who answered the call | lastName | Agent Group API | String |
| queue_id | String | Identifier of the queue the call comes from | call_source_id | Agent Events | String |
| queue_name | String | Name of the queue the call comes from | call_source_name | Agent Events | String |
| tenant_name | String | Name of the tenant | NA | CDM-generated | String |
| username | String | Username of the agent | username | Agent Events | String |