Time
Timestamp fields indicate when an event happens. It is a type of Subject and controls how you want business metrics (measures) grouped in a report. When designing a report, you can toggle between Subjects and Time in the Select Grouping dialog box.
|
Display name |
Description |
Keys |
Tags |
|---|---|---|---|
| Call Connect Timestamp | Timestamp at which the call was connected to an agent | Call Connect Timestamp2 | Call Detail, RingCentral Engage |
| Call Start Timestamp | Time at which the call started | Call Start Timestamp | Call Detail, RingCentral Engage |
| Enqueue Timestamp | The timestamp when the call was queued | Enqueue Timestamp | Agent Segment, RingCentral Engage |
| Interval Timestamp | The timestamp at which the event occurred and this field is common to agent and call record | Interval Timestamp | Agent Segment, Agent Session, Call Detail, RingCentral Engage |
| Login Timestamp | The timestamp when the agent logged in to the session | Login DTS | Agent Session, RingCentral Engage |
| Segment Start Timestamp | The timestamp at which the segment of the call was answered | Call Segment Start Timestamp | Agent Segment, RingCentral Engage |