Subjects
Subjects control how you want the business metrics (measures) grouped in a report. These are text fields that are used as category-style groupings, such as a team, a queue, or a department in your business.
|
Display name |
Description |
Caption |
Keys |
Tags |
Properties (list) |
|---|---|---|---|---|---|
| Account | ID number of the account the agent is connected to | Account ID2 | Account ID2 | Agent Segment, RingCentral Engage | |
| Agent Type | Type of an agent. Supported types are AGENT, SUPERVISOR, MULTI_USER, MULTI_SUPERVISOR | Agent Type | Agent Type | Agent, RingCentral Engage | |
| ANI | Phone number of the caller | ANI | ANI | Call Detail, RingCentral Engage | |
| Call | Call property | Call ID | Call ID | Call Detail, RingCentral Engage | Source Type, Connected Term Party, Connected Term Reason |
| Call Disposition | Disposition of the call | Call Disposition | Call Disposition | Call Detail, RingCentral Engage | |
| Call Result | Final result of the call | Call Result | Call Result | Call Detail, RingCentral Engage | |
| Call Segment | Leg of a call. Most records starts with 2 as the first call leg is usually the outside party | Session ID | Session ID | Agent Segment, RingCentral Engage | |
| Call Status | Status of the call at the time report was run | Call Status | Call Status | Call Detail, RingCentral Engage | |
| Campaign | Outbound calls | Campaign Name | Campaign ID | Agent Segment, Call Detail, RingCentral Engage | Campaign Name |
| DNIS | Phone number dialed by the caller | DNIS | DNIS | Call Detail, RingCentral Engage |