Relationships
Relationships describe how a source measure can be linked to a target measure. For example, an employee record can be linked to only one person record, while a team record can be linked to multiple employee records.
| Source | Relationship | Target |
|---|---|---|
| Agent ID | MANY_TO_ONE | Agent Group |
| Call ID | MANY_TO_ONE | Queue |
| Call ID | MANY_TO_ONE | Agent ID |
| Call Session | MANY_TO_ONE | Call ID |
| Queue | MANY_TO_ONE | Queue Group |